Complaints
This profile includes complaints for DSLD Homes's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 27 total complaints in the last 3 years.
- 6 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23547888, and find that this resolution is satisfactory to me. The issue has been resolved
Sincerely,
***** ****** ***
Business Response
Date: 07/07/2025
The project manager and customer care technician went to this home today
and rebalanced each room in the house and adjusted the fan speed on the air
handler. All rooms are cooling properly. The homeowner was satisfied and signed
off on the adjustments DSLD Homes made to the system.Initial Complaint
Date:06/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23519052. A DSLD manager had reached out to me to discussed the issue I had with my home and warranties on the stove. At this time my range/stove is working as a tech did came and replaced the damage part. Other issues were address. My AC unit which had a damage cracked pan were also fixed by a AC tech which had to replaced the pan. I have been monitoring my AC unit and so far no issues. I had some issues with my vinyl siding on the front porch. A siding company did came out and address my siding and fixed the issues. I did just received a call today from DSLD customer service to setup appointment for my one year inspection. I did setup appointment for the date that DSLD only had available for now. But due to my busy work schedules. In order to hold the spot, I did advised to the customer service rep to set the appt date . But if something change I will reach out to reschedule. All was understood. At this time DSLD had address my issue. Hopefully. in the unforeseeable future I do not encounter any more issues with my home. If I do, as long it within warranty coverage. I should NOT be having any issues or dispute with DSLD to address them.
tor had burn due to it be a faulty manufacturer, and not lightning strike. Because everything else is show to be working. The lady hollered over the phone if i want a replacement I should get it myself. And that they will not replace my range. The tech will order the replacement part to fix it . But it just the principle that I have warranty and this show that DSLD will not honor it
Sincerely,
**** ***Business Response
Date: 07/10/2025
We
reached out the customer and went over the warranties for the home and original
equipment. The part for the range is ordered and covered under warranty
through Frigidaire. As always, the normal process is to repair if
possible before replacing an entire range. The customer understands this
and is waiting for the parts and repair to be completed. After speaking
with the customer, it was determined he did not receive his final inspection by
us at the one-year mark. After learning this we are scheduling one of our
Customer Care Technicians to the home to complete a one-year inspection and
address any other concerns he may have.Initial Complaint
Date:06/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
DLSD has completely lied and misrepresented the promised amenities planned for the subdivision. We were all shown and given plans for the community pool and clubhouse, and have been lied to over and over regarding it. We were told certain timeframes of when amenities would begin, and have found out from the city that they are not even permitted to do these amenities. It is false advertising, and we were tricked. We bought this home because of the promised amenities. We have been paying HOA dues for nothing! This amenity was used to entice sales. I would like to be refunded on all of the HOA dues we have been paying.Business Response
Date: 06/06/2025
The sales manager for this
community has reached out to the developer who is the responsible party for
these plans. They have informed the sales manager that the amenity center plans
are at the city for final approval. If they approve, construction should start
within a few weeks.
HOA dues pay for expenses in subdivisions
like community grounds maintenance, insurance, utilities, etc. You can reach
out to your HOA management company for further details on what your fee pays
for in your specific community.
The buyer of this home (not
the same person who contacted the BBB) signed a disclosure on 2/5/2024 acknowledging
the fees associated with this community and the obligation of paying such fees.
The name of this document is “HOMEOWNERS' ASSOCIATION/COMMUNITY DISCLOSURE” and
is a part of the Residential Contract For Sale And Purchase (page 5, Section
10. Disclosures, item g).Initial Complaint
Date:02/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 22931410
I am rejecting this response because: the solution discussed is not acceptable. We need a better resolution than to have one room be completely different from the rest of the home.
Sincerely,
******* ****** my first home purchase and this is a brand new home build under warranty. The resolution of one room being completely different than the rest of the home is unacceptable. The Warranty states "The home will be free from any defects due: to non compliance with the building standards or due to other defects in materials or workmanship not regulated by building standards." There are defects in the flooring and workmanship provided on my Tile flooring. ****** **** has stated the company they used for these tiles, is no longer able to provide the same tiles to them and that they have a new manufacturer they are using for Tile currently. This does not fall on me, the homeowner. DSLD and ****** **** must come up with a better resolution than to remove all of the tile in one room and have one room be different than the remainder of the home. $5,535 is the total cost of the Ceramic 3 Daltile - Balboa Gray. I have attached a copy of that as well. I paid for upgraded flooring.Business Response
Date: 02/12/2025
Project
Manager previously met with homeowner and discussed all solutions. DSLD is
working with ****** **** and the manufacturer to resolve the issue.Business Response
Date: 02/12/2025
As previously mentioned, DSLD
is working with ****** **** and the manufacturer to resolve the issue. It is an outstanding issue that the project manager is currently involved with to resolve.Initial Complaint
Date:01/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22748459, and find that this resolution is satisfactory to me. However, it should be noted that they did not respond to repeated calls, or return calls from 4:25 until 5pm. At 5pm the call went to after hours voice mail all while every alarm is going off, and had been for several hours.
Sincerely,
********* *******I finally was able to get to a emergency contact and he talked me through how to climb up the ladder to the alarm and disconnect the cords - the alarm attached to the 10' ceiling!
The way the receptionist and the person in charge of our subdivision handled this is beyond bad, poor, non-existent customer care. I am writing this to warn anyone who is looking for a new home. Stay away from DSLS. This is not the first issue we have had with them and their common response is that it's not their problem to fix. Incredibly disappointed in this builder and will NEVER buy another DSLD home again.Business Response
Date: 01/03/2025
The customer care team received the call around 4:20pm on
New Years eve that the smoke detectors were going off in the house. The
customer care coordinator ordered the replacement smoke detectors that day and the project manager walked the homeowners through how to uninstall the smoke detectors. The
replacement smoke detectors arrived on January 2nd around 11am and were
replaced the same day. This issue has been resolved.Initial Complaint
Date:07/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 22003616
I am rejecting this response because:Yes, the project manager and regional met with us yesterday for our 30 day walkthrough. Where I pointed out SEVERAL items that were still not fixed from the initial and final walkthrough nearly a month ago. To include: fixing the patchwork/paint jobs on a wall, fixing the ceiling on outside patio that is secured, grout in kitchen that never got fixed, white plastic wrapper still attached to the garage beam, and the garage door seal. You mentioned personality differences, which is an interesting way to describe the behaviors of ****, the superintendent/project manager. I didn’t realize that allowing him to speak to anyone, let alone customers the way he did to me is acceptable let alone a standard your company supports.
We just want our house fixed. How long does it take to install a garage door seal that’s been in the project managers truck for a month? Unfortunately, yesterdays meeting did nothing but reinforce that DSLD is lip-service standards and again, absolutely no accountability or responsibility for lack of communication, follow-through, and worst of all.. actually getting sub-standard or all together missing items fixed in a brand new home.
ltiple times we were told someone would be out to fix it, twice someone showed up and it still didn't properly cool certain rooms of our home. After more than 48 hours no contact I reached out to the superintendent, and he felt the need to remind me it's a "holiday weekend" (4th of July) and that our issue is not a priority (unlike what he said in writing just a few days before). He also felt it appropriate to blame his lack of communication on my marriage stating, "I don't know what kind of communication issues you have in your marriage but....". There has been no professionalism from this company nor are our items being fixed as part of their contract in a timely manner. The final straw was when I found out he spoke to other professionals about us being "customers who will always find something to complain about and you can do no right". The S and L DSLD is supposed to stand for serve and lead and their employees and contractors lack both.
Sincerely,
******* *****Business Response
Date: 07/18/2024
Project
Manager met with all parties the day prior to this review and developed a plan
for all items. DSLD will hold true to the plan previously developed and
mitigate any personality conflicts during the process.Business Response
Date: 07/18/2024
Plan is to be completed by July 25, 2024Initial Complaint
Date:07/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In September 2023, I did my 12-month inspection and noted drainage issues in my yard that were holding considerable water during and after any rain. I was told it would be noted, and when the rainy season came back around, I would reach out to customer service and report it. I was told by the representative if it was on the 12-month report, it would be taken care of; they just needed to see what was going on. April 2024 contacted customer service, made a report of the issue, and was visited by two DSLD representatives. I was asked for pictures of the issue, which I provided that day. The second rep, who was a superintendent, came and looked over the property and stated he would get the landscaper out to use the laser level and see what was going on. I was told on that visit that we would find a fix or solution to the problem by the superintendent. That was April 3, 2024, and since then, I have checked the status twice and was told I was on the list. No communication from their end kind of makes me feel like I am ghosted, and hope I’ll forget or get tired and go away. Every time I have had to have things done under warranty, I have had to ask multiple times. It took almost a year just to get a simple touch-up kit I should have had waiting on me.Business Response
Date: 07/31/2024
The Project Manager spoke with homeowner and is working to resolve the drainage issue.Initial Complaint
Date:07/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In August 2017, we purchased a home from DSLD. At the time, a paper was given at closing with all of the information to register all of the appliances, A/C etc.
Fast forward to July 2024 - I called to make a claim on the A/C warranty, as our coil has a leak and needs to be replaced. I was told by the Lennox warranty department that the A/C & Furnace were registered however, it was an ADP coil that was used in the system and that was not registered for the extended 10 year warranty.
This information was not provided to me. I was told to register the information with lennoxregistration (see attached document). Had the proper documentation been provided, the ADP coil would have been registered.
To make matters worse, the Serial number that was provided on the coil does not match the actual serial number on the coil.
I've have reached out to Lennox, DSLD and Bell Mechanical and have been given the run around about who is responsible for the error.
At the end of the day, the issue is with the builder. The proper information was not given, and they should have to cover the cost of the coil.Business Response
Date: 07/17/2024
Upon reviewing the case, it was determined that the homeowner
initially registered her equipment incorrectly. The correct registration
process and website were provided to her when she registered her equipment
online in August 2017. Unfortunately, we discovered that the wrong serial
number was provided to her on the information sheet, which was an error on our
part. This mistake would have affected her eligibility for parts warranty
coverage, even if the homeowner had followed the correct protocol.
To resolve this matter, we offered the homeowner two options:
1. We reimburse her for the cost of the part at DSLD's cost.
2. Bell Mechanical could perform the work for her at their quoted
price which included DSLD's contribution for the parts.
The homeowner chose the first option, and we have notified our
accounting department to issue a reimbursement check directly to her.
It is important to note that the homeowner has been informed that
there are no active or valid warranties provided by DSLD at this time.Initial Complaint
Date:05/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My front door to my home is leaking along with the window. I called customer care immediately due to this being an emergency and fell under the warranty of my home. The earliest I was told it would be looked at is June 14 until I asked to speak with a supervisor and was called back with May 31 as the earliest. Yet still have water in my homeBusiness Response
Date: 05/29/2024
The homeowner called Customer Care
regarding the door/window leak he was having at his home. As the issue the
homeowner was having was not a true emergency as defined in the DSLD Homes
Warranty Manual for Louisiana (Total loss of heat or air, total loss of
electricity, total loss of water, plumbing leak that requires the entire
water supply to be shut off, and/or gas leak), he was offered the next available
appointment that was available for a DSLD Customer Care Technician, which was
6/14/24. The DSLD Homes Customer Care Coordinator also requested pictures
for reference as to exactly what the issue was to forward to the DSLD
technician to review to be prepared for the appointment in case it was not
raining at the time of the scheduled appointment. This provided a visual
for the technician to see exactly where the water was coming from. The coordinator was not questioning whether there indeed was a leak or
not. The reason that the Coordinator was able to call back
and offer an earlier appointment than originally scheduled was because another
homeowner who had an appointment on 5/31 called and rescheduled his/her
appointment.Initial Complaint
Date:05/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased a brand new home. After battling with DSLD about a knick in the tub they agreed to remove and replace the tub. As a favor I pulled the drywall out around the tub. I discovered massive amounts of microbial growth. We have not lived in the home but 39 days. I sent them several messages that they refused to respond to. I’m not the only homeowner having these issues.Business Response
Date: 06/12/2024
We have reached out to the customer and are working to resolve any
issues.
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