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Business Profile

Appliance Repair

Songy's Home and Appliance Repair, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Songy's Home and Appliance Repair, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Songy's Home and Appliance Repair, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    • Initial Complaint

      Date:02/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had Songy's Home Repair to send a technician out to replace my oven knob, thermostat and the igniter for my front burner. I was at work and the technician spoke with me on the phone and told me that the company had sent an igniter for the oven, instead of the one for the burner. I told the technician that I needed him to provide a statement saying that the company had sent the wrong part, so that I could send it back. He was very reluctant and became argumentative. He said, I don't know who sent it. I told him that it was still in the package which verifies who sent it. He still was adamant about putting a statement on the receipt. He installed the thermostat and the oven knob and placed the range back between the cabinets. My husband told me that the igniter was still on the counter in the package. I saw the technician walk outside on my camera. He came back inside to bring the receipt and get his bag. When he left, my husband say he noticed that the igniter was missing. All of the old parts were in the package except the igniter, which he told his employer that he had installed. I spoke to the owner/manager (maybe) and he said that the technician said he put the igniter on the range. He stole my igniter and I want it replaced. Why would he put it on when clearly I told him that I was sending it back? How could he put it on when he had put the range back into place with the igniter laying on the counter.? He had taken my new igniter, and lied about having installed it.

    Songy's Home and Appliance Repair, LLC is NOT a BBB Accredited Business.

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