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Find a Location

Eddie Tourelle's Northpark Nissan has 1 locations, listed below.

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    Business ProfileforEddie Tourelle's Northpark Nissan

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/25/1998

    Years in Business: 26

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Our dealership is committed to prompt service, competitive prices and complete customer satisfaction. Our success is built on the skills and efforts made by each Northpark team member who maintains Northpark’s outstanding reputation in the community for quality, integrity, and exceptional service.

    Products & Services

    Versa, Sentra, Altima, Maxima, LEAF, 370Z, GT-R, Kicks, Rogue Sport, Rogue, Murano, Pathfinder, Armada, Frontier, Titan, Titan XD, NV200

    Business Details

    Location of This Business
    955 Highway 190 North, Covington, LA 70433
    BBB File Opened:
    6/25/1998
    Years in Business:
    26
    Business Started:
    3/11/1998
    Accredited Since:
    6/25/1998
    Type of Entity:
    Corporation
    Number of Employees:
    80
    Alternate Business Name
    • Eddie Tourelle's Northpark Nissan
    Hours of Operation

    Sales

    M:
    8:30 AM - 7:00 PM
    T:
    8:30 AM - 7:00 PM
    W:
    8:30 AM - 7:00 PM
    Th:
    8:30 AM - 7:00 PM
    F:
    8:30 AM - 7:00 PM
    Sa:
    8:30 AM - 7:00 PM
    Su:
    Closed

    Showroom

    M:
    8:30 AM - 7:00 PM
    T:
    8:30 AM - 7:00 PM
    W:
    8:30 AM - 7:00 PM
    Th:
    8:30 AM - 7:00 PM
    F:
    8:30 AM - 7:00 PM
    Sa:
    8:30 AM - 7:00 PM
    Su:
    Closed

    Parts

    M:
    7:00 AM - 6:00 PM
    T:
    7:00 AM - 6:00 PM
    W:
    7:00 AM - 6:00 PM
    Th:
    7:00 AM - 6:00 PM
    F:
    7:00 AM - 6:00 PM
    Sa:
    7:00 AM - 6:00 PM
    Su:
    Closed
    Contact Information

    Customer Contact

    • Mr. David Evans, Owner Loyalty Manager
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/07/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    Over the past 10 plus years I have purchased at minimum 5 vehicles from Northpark, including a used vehicle for my daughter which I co-signed for. That transaction was reported to my credit file as joint and the bills came addressed to both myself and my daughter. In November, my husband went to Northpark to purchase a vehicle, a short time later he called to ask if I would co-sign for the vehicle, which I agreed to.Later that evening, the salesman and my husband arrived at my home, the salesman stated that he needed me to sign the paperwork, during which, I noticed my name was first followed by my husbands. I inquired if that was correct because when I co-signed for my daughter her name was first on the contract. He assured me he was doing the deal the same way as last time and that I was co-signing. I asked him to provide me a copy of the paper when completed. Which he agreed to do but never provided Approximately a month later, my credit report indicated that I was the signer for NMAC (Nissan finance), without my husbands name. I contacted the salesman and told him what transpired, he assured me that was correct because we are in a community property state, and signer ment that I co-signed, he stated the paperwork was submitted just as it had been when I purchased the car with my daughter. When my husband went to the dealership, the salesman told him it would be corrected and re-submitted.I disputed the item on my credit report, requesting it show the financing as jointly with ***********************. The entry was corrected as requested. I then began receiving billing statements from NMAC (Nissan finance) which indicate only my name.On March 6th I checked my credit report again and the entry returned as showing only me as the signer.Their actions are unfair and deceptive.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Tamneshia A

    1 star

    09/15/2023

    I purchased a 2019 Kia optima from Eddie Tourelle’s on 8/3/23 in this time I’ve had the oil changed on this vehicle 3 times. Once before I purchased it. 16 days after I purchased this vehicle oil light comes on again. On the 18th I took the vehicle back to the dealership the technician informed me that the vehicle had no oil on it! He also stated that if I had this same issue again to bring it back to the dealership because, the oil was just changed prior to me getting the car & it’s an issue with the motor. Today is 9/15/23 I went back to the dealership and the vehicle has no oil in it! After no resolution at the dealership from the sales manager that sold me the car or the technician manager I spoke with Kia they informed me that if the oil has been changed 3 times since the date I purchased the vehicle which was a month ago I need a new engine which would call 10,600.

    Eddie Tourelle's Northpark Nissan Response

    09/19/2023

    *********,

    Our team has been in contact with you to learn more about the issue with the preowned 2019 *********** ****************** Manager ************************* confirms we are in the process of performing a goodwill oil consumption test to determine the cause of the issue you are experiencing with the vehicle. We will need to see your vehicle again before the end of this month (September 2023) in order to determine the next step. We appreciate your patience and cooperation. 

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