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Business Profile

Tree Services

Sean Sutro Tree Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, my name is ******** *********, and I would like to make a report in reference to a man and his employee that came and did some tree work for myself and my neighbor and lied about being licensed and insured. His name is **** Sutro and the employee that works under him is **** "Buster" Gonzales. They both live at **** *** 8, ******* LA XXXXX. His phone number is XXX-XXX-XXXX. On June 6th, they both dropped a large pine tree in my front yard and cleaned it up within a few days. They cut the second tree, a large oak tree on June 7th, and dropped the tree in the wrong spot and hit the edge of my house, tore several pieces off of the attached carport, a limb hit the hood and drivers side fender and passenger roof of my 2008 Chevrolet truck, destroyed the saltwater generator and sand filter pump for NY above ground pool- as well as the entire front of the pool, destroyed two large resin lion statues, multiple palm trees and plants, left two LARGE limbs hanging that easily could have killed anyone if they fell on them, took out the wifi and power lines at the pole and the dusk to dawn light and left the live wires hanging and exposed without telling anyone anything. I had asked then a week prior to doing the job if anything was needed to be moved, including the pool, to avoid any issues and was told that it would not be a problem and that everything was OK where it was. Since that day, **** took the $2000 for the job and left and has promised thru his co-worker and via text to repair or replace all of the damaged property and he has not done so. He has not returned to complete the job of cutting the oak tree up and moving the wood to the back of the property. I intend to file a police report and a civil suit but would like to have them reprimanded thru the Dept of Ag. And Forestry as well since I now know that they are operating without a license or insurance. Thank you for your assistance with this matter. My address is **** ***** Drive, ***** LA XXXXX.

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