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Business Profile

Security Systems

Vivint Louisiana, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Systems.

Information and Alerts

BBB Rating

B+

Reasons for rating

  • 8,316 complaint(s) filed against business

How does the Better Business Bureau rating system work?

Ratings range from A+ to F, based on factors like customer complaints, transparency, and responsiveness. Customer reviews do not impact the BBB rating. BBB also seeks and uses information directly from businesses and public data sources. Please find more information about our rating system.

BBB ratings reflect how a business is likely to interact with customers. Ratings update automatically as new information is received. In some cases, a business's grade may be lowered if the BBB does not have sufficient information about the business despite requests for the information.

Service Area

  • Pinellas County, FL

Important Information

Additional Info

Please review Vivint, Inc. Headquarters' BBB Business Profile, located in Utah, for additional customer complaints and customer reviews: https://www.bbb.org/us/ut/provo/profile/burglar-alarm-systems/vivint-smart-home-security-1166-4002276.

Customer Complaint

If you have a complaint with the company or would like to have a technician sent out to your home, please contact Nathan Wilcox at [email protected] or call 801-222-5823 prior to filing a BBB complaint. BBB will accept and process complaints on this business. It is also recommended by the La. Office of State Fire Marshall that all complaints regarding this firm be directed to the Louisiana Contractor's Board or the Attorney General's Consumer Fraud Sections.

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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.