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Business Profile

Monuments

A & D Monument

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a headstone for my father from A&D Monument and paid for it in full. The headstone was supposed to be in the first week of November. November came and left, and so Tombstone spoke with the owner and she said the company was behind. A couple of months passed with no word from them, so I called them, and the owner said again to let her look into it. After two weeks of not hearing from her, I decided to drive up to the company to speak with her, only to find out that the company had moved and did not reach out to say they were moving or to where. They just left three numbers where you could reach them, and that is. For a while, you couldn't get anyone on any of the numbers they left. I finally spoke with a young man on the phone, and he said that he was the son of the owner and was taken over and would look into it. He told me the headstone should be here in three weeks, but it never came. Iv tried reaching out to him and, to this day, can not get ahold of him or his mother. At this point, I want my money back from the headstone delivered. It's so sad that a company would take advantage of people during their time of grief.

  • Initial Complaint

    Date:08/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ****** ******* spoke with Ms. **** about a headstone for my mom on 5-29-23.i paid 1080.52 in full. I never did received anything nor a phone call. after a year i call her and keep getting the answer machine and never a call back. I spoke to ******** the secretary and left many messages. ******** gave me Ms .**** personal number and i talk to Ms. **** about my refund and she said i was next in line and i explain to her i just want my money back and she hung up in my face.

A & D Monument is NOT a BBB Accredited Business.

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