Complaints

This profile includes complaints for Matt Bowers Chrysler Dodge Jeep And Ram's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Matt Bowers Chrysler Dodge Jeep And Ram

  13939 Airline Highway Baton Rouge, LA 70817

• 

  Matt Bowers Chrysler Dodge Jeep And Ram

  PO Box 1969 Slidell, LA 70459

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a pre owned 2019 RAM Big Horn from this dealership back in 2021. I had taken my truck in multiple times to be serviced in the last few years (over 24 times to be exact). Most recently I had taken it in for an oil change, and a week later noticed a visible oil leak in my driveway. The service department mentioned they did a diagnostics test and nothing came up on previous visit. After back and forth conversation, I went ahead and paid RAM $900 to fix the leak. Literally 30 days later I was driving my truck and my truck shut off while driving and would not restart. No warning, no alerts, no noise, just shut down out of nowhere. I had it towed to RAM on 04/13/2025. The following day I went in and spoke to the service advisor ****** who said they would have a mechanic look at it. I was then told days later that a lifetime warranty that came with the truck was available to use to cover the cost of a whole new engine replacement. I have gone back and forth with the service advisor via email and phone calls. 6 weeks later I have tried to call RAM, go in person, email various advisors, etc. as my service advisor is coincidently no longer with RAM. At this point, through much research, I also literally found out I was sold a truck that had been in a previous accident via Carfax and it was never disclosed at buying. It is very unfortunate that Matt Bowers RAM is conducting business this way. I have contacted the service dept. at Matt Bowers numerous times to get a resolution and get my truck fixed. As of two weeks ago, I was told the warranty would not cover the engine replacement due to not getting my oil changes within a certain mileage interval. This is insane considering when I would go into get my truck serviced for an oil change early on, I was told it was too soon and to come back every 8-10,000 miles since it takes Synthetic oil. I want Matt Bowers to take full responsibility for this catastrophic engine fail due to their negligence and fix my truck.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my husband about a 2020 ram Dodge new from the company we paid $80,000 for the truck and bought the bumper-to-bumper warranty from the company Matt Bowers. On December 20, 2024, we got a paper saying there was a recall on a part in the fuel engine section. We bought the vehicle to get it fixed and was informed that the recall part broke something else in the engine and a part had to be ordered. It has been Nearly 3 months since we've had the truck we recently found out that the part they need to put on the truck is unavailable and we were told there is no part and this has been happening from the other people's vehicles from the year of 20 on the ram Dodgers. I went to Matt Bowers and requested the license plate and the paperwork so that I could cancel the insurance as we are paying $1000 amonth for the truck note and $400 for full coverage insurance on this vehicle. They would not give me the tag they would not give me the paperwork they would not give me their name and an argument ensued. I was been towed by the general manager, who would not give me his name that if I did not leave the premises, the police would be called, I told the general manager I would not leave without my license plate on the truck. The manager then said after 20 minutes, he would trade in the truck for another truck and we would work on getting The situation resolved, But if I made him call the police, he would not trade in the truck and they would not help me at all resolve the issue. I told the manager I don't respond to threats. I needed the license plate. I would like to resolve the issue. He was not making iteasy to call the cops. The cops were called and when the cops were told the situation they said, they would be upset too. They wanted me to leave without a report because the manager did not want it on record, but I requested to be on record and I reportwas filed with the police. I want this issue resolved whether we get another truck or another way.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Matt Bowers advertises a lifetime warranty for the powertrain. On 1/14/24 I brought my vehicle in for a safety recall and transmission issues. After two weeks of sitting on the lot they denied the transmission warranty because I was forced to have my oil changed at a different location because the shop was short staffed and I was traveling for several weeks. With the stated 1.5 hrs per oil change they cannot possibly provide the service needed to satisfy a warranty they imply. They also didn't fix my safety recall which I hope not to have an accident due to their negligence. I strongly feel that Matt Bowers is intentionally forcing customers to miss at least one oil change so they can void the warranty. The business advertises an Express Lane however I have been repeatedly told there is no such thing as an Express Lane its only first come first serve. I was not offered any further recourse by the Service Director nor was I offered to speak to anyone above him. The business clearly has signs everywhere stating Matt Bower Lifetime Warranty but the Service Director said it was with some third party we have no access to. So they control the entire process by using a proxy partner when a consumer can clearly purchase their own extended warranty. I request the full warranty be restored and repairs completed under warranty including fixing my safety recall.

• Initial Complaint

  Date:01/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2025 Ram Rebel truck from "Matt Bowers Chrysler Dodge Jeep Ram" in Baton Rouge, Louisiana. The vehicle included the "Rebel Level II Equipment Group" as an optional package, which was prominently advertised on the Monroney window sticker. Among the listed features of this package were "Exterior Rear-Lighting Animation" and "Exterior Front-Lighting Animation," which rely on upgraded LED headlights and taillights with animations during turning, locking, and unlocking.
  
  Upon receiving the vehicle, I discovered these premium lights were not included, even though they were clearly advertised on the Monroney sticker as part of the package I paid for. These animated lights were a key feature of the package and an important factor in my decision to purchase the vehicle.
  
  When I contacted the dealership, I was told the issue was not their responsibility and to contact the manufacturer, "Ram Trucks Corporation." I reached out to Ram Trucks, and their representative acknowledged the omission was a mistake. They explained the animated lights were not included in the batch of vehicles my truck was part of and that retrofitting the lights is impossible due to wiring harness differences. They referred me back to the dealership, leaving me caught between the dealership and the manufacturer, with no resolution.
  
  Ram Trucks Corporation has since issued a notice acknowledging this error. They instructed dealers to remove the original Monroney stickers from affected vehicles and replace them with updated stickers omitting the animated lighting features. I possess both the original Monroney sticker and a copy of the manufacturer’s notice.
  
  This situation constitutes false advertising and a violation of consumer protection laws. I was sold a vehicle with advertised features that were not delivered, and neither the dealership nor the manufacturer has provided a satisfactory resolution.

  Customer Answer

  Date: 03/13/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22825533, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:11/20/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 Ram 2500 from the Matt Bowers Dealership, located in Abbeville, LA on 11/17/24. I purchased an Extended Warranty ("The Mechanic" Agreement **********) as well during the purchase transaction.
  
  I refinanced the vehicle on 08/01/24 and purchased an Extended Warranty during this time.
  
  11/12/24: I contacted "The Mechanic" to cancel the Extended Warranty for any pro-rated refund and was told I needed to contact the dealership to cancel the warranty. I ascertained the aforementioned Matt Bowers dealership was no longer in business, this same date, and contacted the nearest Matt Bowers Dealership in Baton Rouge, LA. I was directed to "****" in Finance and left contact information via voicemail; due to no answer. I then called the dealership again and attempted to reach anyone in the Finance Department; leaving voicemails each time due to NOT ONE employee answering their phone.
  
  11/14/24: I called and was transferred to "****" at which time I left another voicemail due to no contact. I was transferred to "**** *******" but was forced to leave a voicemail. Frustrated that I could not speak with a single employee who would answer their phone, I called again same date and explained my situation to "******" at the front desk; who took my contact information and stated someone would contact me.
  
  11/16/24: I received a phone call from "****". I explained my situation to him and was informed he would contact the "Central Accounting Department Warranty Clerk" in Slidell, LA and would have them assist.
  
  11/19/24: I received no response from a Warranty Clerk or further response from "****" and was prompted to leave a voicemail once again when I called.
  
  11/20/24: I was forwarded to "****'s" voicemail, then asked to be transferred to his supervisor. I was transferred to "Thomas" but was forced to leave a voicemail, stating an issue with "****", due to no answer.
  
  This is TOTALLY unsatisfactory and unprofessional that no one can be spoken with.

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my dissatisfaction with the service I received at Matt Bowers Ram dealership concerning my recent experience with my truck, which had a fuel air ratio imbalance.
  
  Initially, I brought my truck in for diagnosis, and I was informed that I needed a new motor. Following this, the dealership filed a claim against my lifetime warranty company and installed a remanufactured motor. However, after having my truck for two months, I was dismayed to find several issues that indicate a lack of care and professionalism in their service department:
  
  1. The truck was returned to me in an unclean condition.
  2. The hood insulation was improperly secured and falling onto the motor.
  3. The air conditioning system was no longer functioning.
  4. Trim pieces were hanging loose in the wheel well.
  5. There was no fluid in the windshield washer reservoir.
  
  To further compound my concerns, the engine light reactivated the very next day after I took my truck home. I have since returned to the dealership twice in hopes of resolving these issues, but the situation remains unaddressed. I have now been informed that their team wishes to replace the head gasket on the newly installed remanufactured motor. This approach seems reactive rather than diagnostic, and it feels as though I am being subjected to unnecessary repairs without a clear understanding of the root cause of the problems.
  
  Additionally, I am concerned that if I do not receive a loaner vehicle during the next round of work, there may be a lack of urgency in completing the necessary repairs.
  
  I believe that the service I have received lacks accountability and does not meet the standards expected from a reputable dealership. I urge you to take this matter seriously and provide a resolution that addresses my concerns adequately. I would appreciate any response outlining how you plan to resolve these ongoing issues. Thank you for your attention to this matter.
  
  Sincerely,
  Alexander Waters

  Customer Answer

  Date: 12/12/2024

  I confirm that I have received communication from the dealership. In fact, they provided me with a loaner vehicle and worked on my truck for three days. While I appreciate the loaner and their efforts, there are still significant concerns that remain unaddressed.

  The primary issue is that the dealership removed the heads from the brand-new motor they installed and performed a gasket replacement on both heads. They also stated that they replaced the cam phaser and camshaft in an attempt to address the air/fuel ratio imbalance engine code that I had been receiving. However, after driving only 60 miles since this repair, the check engine light came back on, displaying the same code as before.

  The dealership has asked me to bring the truck back for a code read, but I am only willing to do so under the condition that they provide another loaner vehicle, as I cannot be without transportation during this ongoing repair process.

  What is particularly concerning to me is the fact that despite extensive work done on the new engine, the same issue persists. This gives me the impression that the dealership may be swapping parts without fully diagnosing the root cause of the problem. It feels as though they are troubleshooting by replacing components until they accidentally get it right, which is both frustrating and unnerving as a consumer.

  I would appreciate any assistance in resolving this matter. Thank you for your attention to this. I look forward to your response

• Initial Complaint

  Date:01/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2021 Chrysler Pacifica in September of 2023 for $32,000. Within 4 days of having the van a noise was noticed I brought the vehicle to an outside mechanic to have it inspected. Upon inspection it was determined the shocks were bad and the hubs needed to be replaced. The vehicle was brought back to Matt Bowers dealership the same day. We met with ****** the sales manager who informed us both of these issues were dictated on the used car report but were not fixed prior to purchase but would be fixed. We were put in contact with service associate ******* ***** after multiple trip/appointments we were told the shocks needed to be changed and the transmission needed to be replaced. The van was brought in December 13th, 2023 we were giving a loaner vehicle that smelled of marijuana and our van was kept until Jan 2nd with the understanding that the transmission was being changed. Upon receiving our van we were told there was no issue with the transmission and the noise was made from wind visors. Though the wind visors were placed 2 weeks after the purchase of the van. Communication was impossible while our van was in the service department at lease 15 calls were not returned from William the service associate or ***** the service department manager. Now we are leaning to go an alternate route to try to get our van in optimum condition. Worst customer service I have ever experienced. Would not recommend to my worst enemy.

  Business Response

  Date: 01/02/2024

  In response to the complaint attached. What next steps are needed to making the customer happy? The customer states the Van needs to be in optimal condition. What is still wrong with the vehicle and how may I assist in rectifing any issue still outstanding. 

   

  **** **** 

  General Manager

  Matt Bowers CDJR

  ###-###-#### Cell#

  Customer Answer

  Date: 01/02/2024

  
  
  Complaint: 21084589
  
  
  
  I would like to know what is the cause of grinding noise, as ****** stated before the vehicle was sold it was documented the hubs needed to be replaced, the same conclusion was come by the outside mechanic. But this was never expressed that any of this was checked even after I brought it up to **** while he was driving the car with me. 
  

  Business Response

  Date: 01/22/2024

  I would like to schedule a time for the customer to bring in the van so we can look at the hubs. When will the customer have time to drop off the vehicle for us to look at it throughly? 

• Initial Complaint

  Date:10/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Promised that issues with car would be resolved with two deep scratches on left side of car and also paint issues on drivers side car door. Nothing was fixed. I did not receive free oil changes that I have in writing from manager **** *******. I was told to go to a particular body shop to have issues resolved only for them to refuse payment.

  Business Response

  Date: 11/16/2023

  Complaint ID: 20732574

  In response to the above complaint ID this is the first time we have heard about the issue detailed in this complaint to the BBB. We have done some research and the customer bought this vehicle over a year ago. Prior to this communication we have had no notification of an issue with scratches on the vehicle. With that being said we are a reputable dealership and will stand behind our word and anything that has been put in writting for a customer. If the customer in question can provide us with a we-owe of work promised we can get the issue rectified. 

   

  Stock# 03795

  2022 Dodge Challenger

  *****************

  Purchase date 08-10-2022

  ******* ******* *****

  ************

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/18/23 I was instructed to drop my Dodge Durango at their service department for warranty work. When I arrived I was told I didn't have an appointment even though I was told to come in at 830 on 7/18/23. The service specialist, ******, I spoke with was incredibly rude. She became angry when I told her I wanted to wait for my vehicle saying it would take a long time, contrary again to what I was told on the phone of an estimate of an hour. I spoke with Supervisor **** ****r who stated it would take "a little longer than an hour" and I should leave the vehicle. I did not hear from them all day so I went back at 445. When I arrived I again spoke with ****** who was again very rude and told me that no one looked at the vehicle all day. I asked her to make me an appointment so it could be looked at and she said the first they have available is 8/21/23 over a month away. She went to retrieve my car and when she returned I again ask her to make me the appointment for 8/21/23. She stated she would make it in the morning, grabbed her personal belongings, and left the building. I again spoke with **** ****r who stated my experience was not acceptable and assured me he would call me tomorrow with a solution. To date, 7/25/23, I have not heard from **** ****r or the service manager ***** despite leaving multiple voicemails and calling almost every day since. On the few occasions, I can get someone to answer the phone I get nothing but attitude and rudeness when I try to contact anyone in the service department. ***** is never available or "in a meeting" and no one even seems to know that **** ****r works there despite me talking to him in person on two occasions.

  Business Response

  Date: 08/25/2023

  In response to the complaint filed by **** ******. 
  

  We kindly request that the supervisor of LSU Campus Safety contact us so we can come to a resolution to the issues with the 2022 Dodge Durango. Mr. ****** was verbally abusive to the staff and is not welcome back on the property. 
  

  Matt Horn 

  General Manager 

  Matt Bowers CDJR

  ************ cell#

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service was absolutely terrible. I scheduled a 130k inspection. I told them up front, my front brake pads were worn, bleed the brake lines, flush the coolant, change the coil packs, and check the oil leak. I got my GC back, and I can feel vibration in the brake peddle. I did not have any vibration before this service. Then my engine started smoking. My coolant was low, I brought it back and told them. They filled it up and said it had air in the line (had this been done correctly, there would be air in the system). Getting back to my vibrationg brakes, I had another mechanic check my rotors. He checked with a dial meter. The needle jumped and was hard to spin the rotors. The dealership charged me to turn the rotors. They did not, one rotor was blue from heat and the other had a groove in it, and the orginal O rings were still on from the assembly line (it keeps the rotor from falling off the vehicle when going down the assembly line). I also do not trust that my brake lines were bled, the valve screws had showed no indications it had been touched by a wrench. I had my mechanic change out my rotors and vibration was gone! Over the weekend my engine started smoking again, but worse with burning oil smell. I brought it in on 6/26 with my rotors in the back to show them. I was frank with them, I was beyond pissed that I had to keep coming back for services they said they provided. While I was being charged so much for labor and they were right there changing my coil packs they should have remedy the oil leak with a thorough inspection. I told them to check the valve cover gasket. They called and confirmed it was the valve cover gasket and offered $200 credit, what an insult I said! I just spent over $2500 and that’s the best you can do?! Tuesday the manager called and said they were having trouble getting the gasket to sit and will try again tomorrow. The following day, I never heard from them. I had to finally call at 4:30. I was done with work at 3:30 with no way home. I had to call multiple times before speaking to someone and the driver had to work past his normal working hours. I got home at 6:00pm. I was so infuriated I called Jeep headquarters to file a complaint. They took my info down and gave me a case number. Now today is Thursday, a call just before or around lunch time, my GC is ready. I got a shuttle to the dealership and forked over another $1,391! That will be the last dime Matt Bowers ever gets from me!

  Business Response

  Date: 06/30/2023

  WE HAVE SPOKEN WITH CUSTOMER AND RESOLVED ISSUE. DOING ADDITIONAL WORK FOR CUSTOMER.

  Customer Answer

  Date: 06/30/2023

  
  
  Complaint: 20257402
  
  
  
  I am rejecting this response because: the dealership did call me twice this morning, I was not able to answer as I was very busy at work. They did not leave a message, so I do not know who I need to call back. 
  
  
  
  Sincerely,
  
  
  
  ****** ****