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Business Profile

Insurance Agency

Shawn Coffey: Allstate Insurance

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/23/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a homeowners policy from Allstate Insurance for app. $310,000 coverage. Had wind,hail,rain,tornado activity that did a significant amount of damage to my home, devalued that small portion. Allstate has paid a very small amount towards the damage to my home, they deny almost every aspect of this legitimate claim, refuse to allow me a local adjuster who can visibly see the damage and fairly act in good faith. I have called over and over trying to get the adjuster, *******************, claims in ****** to treat me fairly and she refuses to. I asked my agent, Shawn Coffey to help and he says that he cant. Im exhausted trying to make Allstate do their job but they know Im a 77 year old disabled female and they use that to deliberately cheat me.

    Business Response

    Date: 10/24/2023

    I have spent several hours with the insured reviewing their claim and listening to the concerns. I have advocated on behalf of the insured. However, I do not have control over the decisions made by the claims department, and it should not be a negative reflection on my individual business.

Shawn Coffey: Allstate Insurance is NOT a BBB Accredited Business.

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