Complaints

This profile includes complaints for CLK Multi Family Management, LLC.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CLK Multi Family Management, LLC.

  10795 Mead Road Baton Rouge, LA 70816

• 

  CLK Multi Family Management, LLC.

  11580 Perkins Rd Baton Rouge, LA 70810

• 

  CLK Multi Family Management, LLC.

  11888 Old Hammond Highway Baton Rouge, LA 70816

• 

  CLK Multi Family Management, LLC.

  5431 Essen Lane Baton Rouge, LA 70809

• 

  CLK Multi Family Management, LLC.

  12757 Coursey Boulevard Baton Rouge, LA 70816

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have moved in my apartment since March 18th for starter the apartment was not ready the fridge has been broken the stove has been broken since then also the dishwasher the a/c has been broken I call the 24hr line no one shows up or returns the calls I’ve put multiple work orders I’ve called multiple times I beg these people to come fix I asked what’s my options of getting another apartment or ending my lease because I can’t even use my appliances and I have to sit in heat yet if I am late on my rent I get charged late fees I really feel it’s unfair I have been trying to get in touch with someone in a higher position to get these things fixed I’m not sure what other options I have to get these things resolved so I’m just doing every thing in my power to get in touch with someone over the apartment complex to get these things fixed asap

  Business Response

  Date: 06/06/2025

  Good morning,

  Thank you for sending over the resident's mom's complaint. As of May, the fridge and stove had been replaced, they are not broken and as per the lease holder they are working perfectly fine. As for the dishwasher the soap dispenser was the only thing that was not closing, dishwasher was not broken but per the lease holder he told the maintenance tech it's ok to not fix in May. Yesterday June 5th 4 techs and the maintenance supervisor stopped by and worked on the AC and adjusted his strike plate. Mr. ******** mentioned to the property manager his only concern was the AC. The inside and outside coils have been cleaned, refrigerant has been added, and condensate pan has been replaced yesterday June 5th. Attached is the move in inspection sheets, all work orders with notes and completion along with a picture of workers repairing the balcony and his AC being worked on as well. 

  We take pride in assisting our residents and in a professional manner. If the lease holder has any questions he is welcome to reach out to management or the maintenance supervisor.

  Thanks so much!
  Management

  Customer Answer

  Date: 06/06/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23356465, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ********

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see signed attachment. (Unreasonable living conditions provided through contractual obligation)

  Business Response

  Date: 04/15/2025

  Good morning,

  In order to better understand and address your concerns, could you please provide more specific details about how your current living conditions are not meeting your expectations or standards?
  It is also important to acknowledge that there was a recent incident where law enforcement had to be contacted due to your refusal to leave the Cypress Lake leasing office when asked. This situation caused significant discomfort for two members of our team, who felt unsafe in their own work environment due to your behavior.

  
  Additionally, we have received multiple complaints from your neighbors regarding interactions they’ve had with you that were described as threatening in nature. These matters are taken seriously and have been documented accordingly.
  Please understand that we have made every effort to respond to and resolve the concerns you've brought to our attention. Based on the pattern of complaints and incidents, it appears that Cypress Lake management has been proactive and consistent in addressing matters as they arise.

  
  We remain committed to fostering a respectful and peaceful community for all residents and staff, and we ask for your cooperation in that effort. 

  Customer Answer

  Date: 04/24/2025

  
  
  Complaint: 23205733
  
  
  
  I am rejecting this response.

  Please read the response provided on the following signed and dated attachment: BBB Complaint Supplement Against CLK Multifamily LLC - **** ***** - 4-24-2025

  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against my apartment complex (Atlas at Lakeview) due to ongoing water leakage issues, delayed and ineffective maintenance, and poor communication from management—all of which have significantly impacted my quality of life.
  
  Since moving into the apartment, there has been a visible square patch in the ceiling of my living room that the apartment maintenance team acknowledged would be properly repaired. Despite their assurance, I recently began experiencing significant water leakage from that exact same area, as well as from the ceiling in my bathroom.
  
  I submitted a maintenance work order as soon as the leaking began. However, the work order was not completed in a timely manner. I submitted the work order on March 26th, and they didn’t come till April 4th. Days went by with no resolution, and I was forced to place buckets in both rooms to catch the leaking water.
  
  On April 4th, a maintenance worker came to address the leak in the bathroom. However, the issue was not resolved—the leak has only gotten worse since the attempted repair.
  
  Adding to the frustration, the apartment complex leasing office is extremely difficult to contact. They rarely answer their phones, and it’s clear that work orders often sit for days before any action is taken. This lack of communication and responsiveness makes it nearly impossible for residents to get timely help with urgent maintenance problems.
  
  This situation has created an unhealthy, unsafe living environment and continues to cause stress and inconvenience. I am requesting that this matter be formally investigated, that effective repairs be made immediately, and that the apartment complex be held accountable for the poor maintenance practices and lack of communication.

  Business Response

  Date: 04/29/2025

  Good morning!

  Atlas at Lakeview has done the following to satisfy Ms. ********** complaint.  She was contacted directly via email and the repair to the air handler and growth spots were treated.  See attached photos.  Once the conversation was started via email, she also expressed concerns of her living conditions and continued time in the apt.  In addition to the repairs, she has also been approved to move out without paying the lease buyout, simply to pay for the days in unit and provide a move out date.  

  Respectfully,

  ****** ******

  Assistant Manager

  Atlas at Lakeview

  Customer Answer

  Date: 04/29/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23167753, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:01/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would not recommend anyone to stay at the hidden oaks at siegen apartments. For starters, when i first moved in, there was a problem where rain water would come inside my apartment every single time it rained. I reported this immediately of course out of fear that mold would grow, and that my belongings would be damaged. I reported the matter numerous times and it wasn’t fixed until months later. By this time, my laptop and some shoes were damaged with water and I had to wait for an insurance claim to go through. Besides this, i also reported a pest problem when i first moved in as well. There are always roaches every where in this apartment! Maintenance has come to “spray” but i’ve never seen anyone spraying&the roaches are still rampant. The most frustrating problem I’ve had w/ this complex is their inadequacy in responding to tenant complaints. For example, I was notified in October that the mailbox slot is broken so I won’t be receiving any mail.Mind you, it is now january and the slot still is not fixed. I called about this and was told they’re waiting for the people to come fix it. How is it legal for the complex to have us go months without access to a mailbox? Not everyone has transportation where they can go every day to the main post office to retrieve mail. Besides this; it also means my mail is held up, I pay my rent with my monthly check i get in the MAIL. So i have been late on rent for two months due to the lack of a mail system at this complex. When i explained this issue to someone in the office they did not care and have been adding late fees after late fees even though it is no fault of my own that the mailbox slot isn’t fixed after 4 months. Finally today, I was contacted by a nice lady that works for CLK properties after trying to contact someone for weeks. She informed me she would have a Mr. ******* get back to me. Hopefully he is able to shed some light on the situation. I just don’t understand why I’m being faulted for staff negligence.

  Business Response

  Date: 01/29/2025

           In response to
  Complaint ID: 22851391, Hidden Oaks at Siegen’s management teams’ sincerest
  intention to provide transparent, meticulous, and attentive approach to the
  community’s needs. With that said, I thoroughly read through Ms. ******* complaints,
  and I would like to provide a rebuttal. Let’s address the leak issue. While Ms.
  ***** may have been frustrated with the process, each time she reported a leak,
  maintenance was dispatched to resolve the problem. During each incident,
  maintenance diagnosed the source of the leak and exercised the best method to
  correct the issue. With each trial, the results improved until a permanent
  solution was implemented.
           Additionally, in
  reference to the pest control, the apartment community provides a quarterly
  service to each apartment, along with the option to call in a retreat. Apt.
  S-159 has been treated every quarter. She requested a re-treat on 07/22/2024,
  and the unit was treated on 07/26/2024. Since then, there have been no
  additional calls for any treatment. However, the apartment remains on the
  community’s quarterly scheduled to be sprayed, and the resident is welcome to
  call and request as re-treats as needed.
           Now, onto the
  major complaint, it’s not that her residential mail slot is broken. The
  mailbox’s locking mechanism has been damaged. Initially, a part replacement was
  attempted. Nevertheless, the part was discontinued, and USPS determined that
  the box would need to be replaced. A replacement as been ordered.
  The bases of her
  “Desired Settlement” are the fore-mentioned, questionable maintenance issues
  and a formal in-house denial to waive the late fees. The grounds of the denial
  was her payment history. Prior to the mailbox issue, Ms. ***** was paying at
  the end of each month. She habitually pays at the end of each month. Again,
  this core behavior was why her request was denied.

• Initial Complaint

  Date:11/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living at Tiger Pointe since August 2020. I even referred a tenant who happens to be my old roommate and his brother because of the accommodations and the friendly and kind service I have gotten from the staff property. I rarely have problems with rent except on certain emergencies because I live by myself. On 11/04/2024 around 12pm, I talked to the new Property Manager, ******* ******** to be able to work something about November monthly rent. I explained that my paycheck wont be coming through a third party app until 11/05/2024 and that will be low enough to pay half the rent because i just merely again started to have overtime work hours at my full time job again after nearly three months and the fact that I suffer from anxiety. Im currently experiencing financial hardships. I tried to use the Rent App to split my rent in two, which the rent gets fully paid and she said that shes not familiar with it when she never tested the app herself. Im not qualified to use the Flex App because i ended up purchasing a new car after last years nit at fault car accident. Anyways, ******* refused to negotiate and she implemented that she wants the rent in full plus the late fees. I told her that i cannot miss work because of the elections. ***** and ******** previous property managers, were understanding that they talked to their bosses for approval and I would end up providing documentation to support my case to negotiate on how to pay the rent. However, ******* was rigid and stubborn, and I told her that I was talking to my lawyer. For October rent, I was late because I had to end up borrowing the money from a family member.

  Business Response

  Date: 11/06/2024

  *******

  Thank you for reaching out
  and for sharing your concerns with us. We truly appreciate your time here at
  Tiger Pointe and your referrals, which have added to our community. I
  appreciate the feedback you've provided, and I’m sorry if my communication came
  across in a way that felt rigid or unhelpful to you—that was not my intention.
  
  After carefully reviewing
  your request, we must respectfully uphold our current rental policy. While we
  understand financial hardships can arise, our guidelines require that rent be
  paid in full each month, along with any applicable late fees. These policies
  are in place to ensure consistency and fairness across all residents.
  
  Regarding the Rent App, while
  we encourage residents to explore flexible payment tools that may help them
  manage payments, we unfortunately cannot alter the requirement for full rent
  payment or accept partial payments outside of the outlined deadlines.
  
  We truly appreciate your
  understanding, and please feel free to reach out if there’s anything we can
  assist with within our policy.

  
  Best regards,

  ******* ******** - Property Manager

  Tiger Pointe Apartments

  Phone - ************ 

  Customer Answer

  Date: 11/07/2024

  
  
  Complaint: 22515071
  
  
  
  I am rejecting this response because she haven't talked to the higher ups and her lack of empathy. 
  
  
  
  Sincerely,
  
  
  
  Eileen Correa

• Initial Complaint

  Date:10/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been without air condition for the last 3 weeks. Started September 14. The first week we were told someone was going to come look at out unit. No one ever came. Week 2, tenants went in the office every day and no one still came look at our unit. Week 3, someone finally came look at our unit and left without saying what was broken/wrong. We went in the office again and were finally told that it was an electrical issue and they had to order a part. On October 1, 2024, we went in the office and was told they were unsure of when the part to fix the air condition was going to come in. Along with broken air condition, we have brown water spots on the ceiling in FIVE different spots, which means our roof is leaking. A roofing company came and looked at our roof before hurricane Francine, and never came back. We have THREE cracked windows that were mentioned via email, and we were told "we just go the money to fix the windows". Meanwhile, upon not coming to fix anything in our apartment, the complex gas been cutting down trees, painting bumpers, hanging new signs, fixing side walks and still renovating other apartment units, so why hasnt ours been fixed if yall have the money to all of these upgrades?! Along with all of the above, we were told by the leasing office that "yalls air condition isnt the only one that is down", so other people are living in this Louisiana heat without air condition?! I have sent over pictures of all water damages and cracked windows via email. Legal action will occur. WE ALSO ASKED FOR RENT DEDUCTION AND WERE TOLD "absolutely not." we are paying 1299 a month for rent.

  Business Response

  Date: 10/17/2024

  Please find attached the timeline on events that have taken place for the apartment listed.

• Initial Complaint

  Date:09/03/2024

  Type:Facilities Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been complaining since I moved in about a dry rotted buckled up counter top!!! I was told by maintenance Bobby and Aaron they would not be replacing the countertop because of the renovations. So I’m supposed to just suffer continuing to sweep up the particles that fall and mop up water? No that’s not fair to my family. They had over a month to get this unit ready before we moved in. On top of the mildew in the bathrooms. I’m tired and frustrated. The government does not pay a penny of my rent and I do not appreciate the lack of humanity for MAN KIND WITJ HIDDEN OAKS APARTMENTS.

  Business Response

  Date: 09/04/2024

  In response to BBB complaint
  22231786, I pulled Ms. ********** Move/In Move Out checklist and her work order
  history. Neither documentation mentioned countertop damage. With that said, we
  at Hidden Oaks at Siegen, strive to provide the utmost customer service. Upon
  receiving her complaint, maintenance demoed her countertop and installed a new
  one. Additionally, all work orders associated with this complaint have been
  completed.

  Customer Answer

  Date: 09/04/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22231786, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** * ********

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My air is not cooling properly, have been requesting the ac compressor to be fixed or replaced - and have been denied both of these requests . Despite me sending in proof that my air is not cooling properly , I keep being told that it is “working” from **** , property manager as well as maintenance. Maintenance will tell me one thing when I ask if my ac working but go back to the office and tell them different as if they don’t want to do their job. My only biggest concern right now is receiving a new AC compressor unit - just like they are providing to the renovated apartments. I have been advised by neighbors and maintenance threat the current ac compressor for my apartments is nearly from 25 - 30 years ago. The AC compressor is not working how it should to cool my home and I have sent in proof since June 24th,2024 . There was a leak in my AC unit a few days before this and after the leak was drained my AC began to crap out . This is the second time this has happened after the leak, but due to these extreme temperatures the conditions are even worse . I am 22 weeks pregnant , and have 2 kids in my home with me - as I write this complaint it is 85 degrees in my upstairs apartment. I cannot cook, I cannot do laundry during the day, and I can’t bath during the day because of this heat . It has made my life miserable and uncomfortable. Everyday I wake up I have to pray that it will get better - but it doesn’t because they won’t do their job and take responsibility for the fact that the compressor and unit itself are out of date and breaking down - even thought maintenance has said themselves that majority of the tenants are complaining about their ACs going out . It is working, but it is not working properly and this is what they fail to understand . My home takes all night until 4 or 5 in the morning to finally cool down from high 70s and mid 80s.by time I wake up late morning the heat has already risen outside and so the same in my apt but drastically

  Business Response

  Date: 07/10/2024

  Incident Report: Air Conditioning Issue - Ms.
  *********
  Date of Initial Report: 06/24/2024
  Details: Ms. ********* reported that her air conditioning unit was not cooling on June
  24, 2024. Maintenance responded to her apartment and found the unit functioning
  properly. The registers were emitting air at 67°F at 5:30 PM.
  The following day, Ms. ********* emailed at 10:13
  AM, stating that her apartment was still 80°F at 9 PM the previous night. We
  responded by explaining that with a heat index of 90-95°F at 9 PM, the indoor
  temperature can only be expected to be 15-20°F lower than the outside
  temperature. The perceived outside temperature, due to the heat index, was
  between 108-110°F on those days.
  Follow-Up Actions:
  Second Inspection: A
  maintenance supervisor from another property inspected the unit and found
  no issues. He demonstrated to Ms. ********* that the condensation on the
  window indicated the AC was working correctly.
  Third Inspection: Our
  rotating maintenance technician identified a small hole near the air
  handler. He repaired the hole and rerouted some ductwork to improve
  airflow.
  Resolution Options Offered:
  Transfer to another available unit
  (only renovated units are currently available).
  Early lease termination without
  penalty.
  Conclusion: Despite thorough inspections and minor repairs, the AC unit is
  functioning correctly. The indoor temperature limitations are due to extreme
  external heat conditions. We cannot further adjust the AC to meet cooler
  temperature expectations under these circumstances.
  
  
  Sincerely,
  
  ****
  *****
  Property
  Manager
  ******************
  www.atlaslakeview.com

  Customer Answer

  Date: 07/10/2024

  
  
  Complaint: 21934882
  
  
  
  I am partially rejecting this response because: I want to ensure before terminating my lease that deposit will be returned and that I have found a place to stay. 
  
  Complaint: 21934882
  
  They fail to accept the fact that all the time I've been complaining, I was correct and they've given me a hard time simply because the workers hired for maintenance are not willing to thoroughly do their jobs. These workers in this office are hard at showing understanding towards their tenants and maintenance has refused to go in the attic and do their jobs to ensure correct ventilation all this time. I really appreciate the last guy that came out. But, of course I don't want to deal with it in the future if I have a choice. The final resolution they provided, when the last maintenance man came out - he stated there was a hole in the duct and possibly a few others causing 255-300 degree attic air coming in. So, in reality , I was correct about my home not cooling properly. It feels a bit better now, however they state  that the insulation in these homes is not built for today's heat which is understandable. I was going to possibly wait until my lease is up. I appreciate this offer. Since the offer is there, I am CONSIDERING the lease termination without penalty - but I will need to find somewhere else to stay first - I am a mother of three so it is necessary to be prepared. This message is not to inform you all that I will be terminating my lease as of now or that I am rejecting what is offered . I want to ensure first - that as long as my apartment is in the condition it was before moving in - aside from current outstanding maintenance request - that my deposit of 850$ will be returned to me so I can get another place to stay. I want to ensure this before any decision is made it is okay with CLK. I do not want to pay CLK any more money than I do to move into another apartment because they simply don't deserve it and I fear  their service and attitude towards tenants will remain the same no matter what unit i move in. 
   
  
  Sincerely,
  
  ****** *********
  
  Sincerely,
  
  
  
  ****** *********

• Initial Complaint

  Date:07/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Washing Machine been out for 3 weeks and continually being lied to about when it will be looked at

  Business Response

  Date: 07/16/2024

  The washer was replaced on 7/28/24. I spoke with the resident today and he is satisfied with his replacement washer. 

• Initial Complaint

  Date:07/18/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a resident at Sherwood Acres since 07/29/2022 and the facility started off pretty clean and quite or so it appeared. Over the course of my lease things have stopped working and they have come out within good timing to fix the issues in the apartment. As we were getting close to ending our leasing agreement we were contacted about renewing our lease on 5/22/2023. We called the office and gave a 60 day notice that we would be ending out lease at the effected date and wouldn't be continuing a month to month agreement. During the last month of our stay we have not had any running hot water and no one has come to fix it. We put in a order with maintenance to come out and fix it the on 06/19/2023 and then it was closed the next day. No one ever came out and we waited until 06/28/2023 to contact the office to see what was going on. They said that the order had been closed the next day which was 06/20/2023.We put in another order on 06/28/2023 and today is 7/17/2023 and no one has come out to even look at it. Our lease will be up 07/28/2023. Ever since we told them we wouldn't be renewing our lease we haven't been provided with one the most important amenities necessary to live out the completion of the lease. I am seeking full refund of my deposit or not to be charged for having to break our lease.

  Business Response

  Date: 07/19/2023

  Sherwood Acres will not charge penalties regarding 60 days' notice due to the issue with the water heater. However, she will still be
  responsible for any damages or cleaning fees in the apartment.  

  Thank you.

  Customer Answer

  Date: 07/19/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20334243, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******