Business ProfileforWalker Kia

Purchased a used 2016 Kia Soul on 4/12/23 with known engine recall, I was unaware of. Leaving me 12 weeks with no car. Everything seemed fine until I got a call that my 15 year old daughter 8/8/23 that she and my 8 year old son broke down on side the road in 115 degree weather. I immediately reached out to my sales person ***** advised of the current event and the only response was, "I completely understand your frustration and I hate the situation you have been put in. I truly do...it does show that you have a warranty on the vehicle. If you can get it towed to Walker we can get it looked at and do everything we can to get it resolved". From the start I was left to figure it out on my own. I finally was able to work something out with my personal insurance after the car was left on side the road overnight and got it towed to dealership the next day, 8/9/23. I did not get a call from **** until Friday 8/11/23 acknowledging they even had my car. Of course the tow company reached out as well as myself to verify delivery but had I not I would never known rather they received. From that phone call forward it was pure lies and deceit from both **** and ***, I have text/voice history to show proof of poor customer service. Never received loaner or call backs as promised, nor proper claim information. Car sat 3 weeks untouched then **** call with a diagnosis(engine locked up) but not able to explain why, hence "recall". She then share "possible" options of repair as if they were doing me a favor "trying" to get Kia to replace through a claim when it was under recall all along. I only found this out and got claim info after I called Kia Corporate on my own due to lies told by *** and ****. My car is returned with a DEAD battery and needed repairs I was told about 1 day before pickup even after Kia put the car through a "full" expectation prior to the sale. Now I have a car sold 5k more than it's value and no one wanting to trade due to poor history.