Collections Agencies
CBS CollectionsThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 13 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/30/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed a complaint a while back against a company called Diagnostic Tissue and Cytology because CBS Collections told me I owe $740 to them for a bill that was never filed to my insurance and never sent to me until I called AFTER it had been on my credit report for 4-5 months from collections to get a copy of it. Collections is saying it doesn’t matter if it was never filed on insurance or not that I still owe it. They also did not tell me that Diagnostic Tissue and Cytology didn’t exist anymore because they merged with another company. The company they merged with told me they have no record of the bill ever being filed with insurance either. CBS collections will not remove this from my credit and according to Mississippi law, I am not required to pay something sent to collections if they never sent me the bill, never notified me it was going to collections, and most importantly never filed it on my insurance.Initial Complaint
Date:07/25/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not reliable for this debt with Walden Point Apartments. I do not have a contract with CBS Collections, they did not provide me with the original contract as I requested.Customer Answer
Date: 07/25/2024
March 2020 I applied and found a better and safer set of apartments down the street called Beau Terra Apts. The manager **** told me DON'T LET ****** AT WALDEN POINT KNOW THAT YOUR MOVING HERE BECAUSE THE LAST 3 TETANTS AT WALDEN POINT MOVED HERE AND SHE PUT FALSE ACUSATIONS AND LIED ON THEM ABOUT HOW THEY LEFT THEIR APARTMENT. My lease was up at Walden Point on May 1st 2020. ****** (The Manager) looked at my apartment with me and said that everything looks good. She also told me that I wished every tenant at this complex was just like you. But I had already wrote down the forwarding address at the new Beau Terra Apts so I could get my deposit mailed to me. Fast forward to a couple of days later the secretary at the time (********) called me and said she was screaming loudly in the office when she found out where I finally moved to when she finally looked at my forwarding address. She said that she stormed back to my apartment with a clipboard and wrote down all kinds of false stuff, even accusing me of having a dog and I'm allergic to animals. She called my phone at the time 318-709-4048 when I was in my new apartment screaming in my ear telling me that how could I leave Walden Point and move to Beau Terra. I hung up with ****** and called the owners White Property Management and nothing was done about the situation with ******. All of these accusations are false and I have the date and time I took these photos.Business Response
Date: 07/31/2024
Please note: This is the second and final reply regarding this complaint.
1) All conversations with our company are recorded.
2) We have totally complied with all aspects of the Fair Debt Collection Practices Act and the Fair Credit Reporting Act as confirmed by legal counsel.
3) Mr. ***** originally confirmed the debt and discussed payment options over a period of time.
4) Verification and Validation requirements are set forth in Federal Law, therefore if the debtor will read the attachment he will find that the law does not require that we provide a contract between our company and him. Evidently this information is part of internet garbage that credit repair people post on the internet.
5) The debtor still has the option of contacting our company and working out an amicable agreement to resolve this debt.
Customer Answer
Date: 08/01/2024
Complaint: ********
I am rejecting this response because: I've provided photos and proof of how I left my apartment on April 29th 2020. Not only is this debt not mine but it is also false accusations towards me because of an irate apartment manager. Please provide a copy of the invoice showing the cost and all the repairs made and who made the repairs and also could you provide me the photos you have available showing the damage to the apartment I was staying in. Where is your PROOF I left the apartment in bad shape? I need prices, who did the repairs and photos.
Sincerely,
** *****Initial Complaint
Date:07/10/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want to delete and block this account, this is not mine . you are violating consumer loss. Please resolve this within 5 business days.Business Response
Date: 07/25/2024
We only recently received proof of the debtor filing an identity theft report. As a result, we have ordered the information removed from the debtor's credit file. The records are scheduled to be cleared 7/26/24.Initial Complaint
Date:05/02/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Young Years Daycare. I do not have a contract with CBS Collections. They did not provide me with the original contract that I requested. I have a copy of my credit report that once showed the ORIGINAL debt collector as Young Years in which it has now changed to CBS collections. This is a violation of my rights against the FCRA. I am afraid that my personal information is not compromised.Business Response
Date: 05/02/2024
Our company has dealt with this debtor several times. We have responded to numerous internet credit repair form letter requests submitted by this person.
Our legal counsel has confirmed that we have completely complied with all requirements of the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.
Initial Complaint
Date:02/29/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with 01 Smart Start Ignition. I do not have a contract with CBS Collections LLC. They did not provide me with the original contract as requested.Business Response
Date: 03/01/2024
CBS COLLECTIUONS HAS COMPLIED WITH ALL ASPECTS AND LEGAL REQUIREMENTS OF THE FDCPA AND FCRA REGARDING THIS ACCOUNT. WE JUST RE-VALIDATED THE ACCOUNT AS REQUIRED BY LAW (PROVIDING SIGNED COPIES OF AGREEMENTS AND CONTRACTS)
OFTEN INNOCENT CONSUMERS ARE MISLED BY INTERNET CREDIT REPAIR COMPANIES. THIS IS POSSIBLY AN EXAMPLE OF SUCH PRACTICES.
ALL COMPLIANCE WITH STATE AND FEDERAL LAW HAVE BEEN REVIEWED AND CONFIRMED BY LEGAL COUNSEL.
Customer Answer
Date: 03/06/2024
Complaint: ********
I am rejecting this response because the response is no satisfactory and I would like this removed from my credit report.
Sincerely,
********* *********Initial Complaint
Date:12/18/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The basis for my dispute CBS Collections, LLC,*** * ***** *********, President,CBS COLLECTIONS,CBS COLLECTIONS,$177 - was required to notify me prior to 04/12/2018, or no later than 30 days after.
CBS COLLECTIONS failed to notify me about reporting derogatory info. to Transunion In section 603(p) 15 U.S.C. ss 168s-2(a)(7)(A)(I); “The notice required under subparagraph (A) shall be provided to the customer prior to, or no later than 30 days after 04/12/2018, furnishing the negative derogatory information to a consumer reporting agency described in section 603 (p),’ 15 U.S.C. ss 1681s-2(a)(7)(B)(I). Plus broke commercial law under UCC § 9.501 that all notices were timely and properly given by dated certified mail receipt. They were not met. I asked for documentation & received no response.
Also, CBS COLLECTIONS" failed to give me my "Mini-Miranda" five days prior to placing this derogatory item on all of my credit reports, per Section 807(11) & FDCPA §809, which is $1000 per violation and the state of La allows treble damages.
Under § 809. Validations of date and Mini-Mirandi under Section 807(1) CBS Collections, LLC,*** * ***** *********, President failed to send me my initial communication before placing this alleged derogatory status on my credit reports further violating the FCRA, I understand that according to the Fair Credit Reporting Act, failing to provide this notice can result in a penalty up to $2500 and can be enforced by the FTC, and that my state attorney general can also enforce this with a $1000 penalty as well.
I attached a copy of the law and the actual document from the federal reserve
CBS COLLECTIONSis held liable as well for defamation and in the state of La a creditor is who collects their on debt is considered a debt collector under FDCPA. Smith v. Heard 980 S.W.2d693(Tex.App-San Antonio 1989 reh.den.) citing Monroe v. Frank 936 S.W.2d 654(Tex.App-Dallas 1996 writ dism'd w.o.j.)Business Response
Date: 12/18/2023
THIS COMPLAINT IS THE RESULT OF INTERNET GARBAGE. WE SUGGEST THIS DEBTOR CONSULT WITH A REAL ATTORNEY.
OUR LEGAL COUNSEL CONFIRMS WE HAVE COMPLIED COMPLETELY WITH ALL REQUIREMENTS OF THE FDCPA AND THE FCRA.
Initial Complaint
Date:09/28/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with South Louisiana Medical Associates, I do not have a contract with CBS COLLECTIONS, they did not provide me with the original contract as I requestedBusiness Response
Date: 09/28/2023
We have complied with all requirements of the FDCPA and FCRA completely. This has been confirmed by legal counsel. We are also a Business Associate in total compliance with all HIPAA guidelines. Many people on a regular basis are misinformed by internet credit repair scams.
Initial Complaint
Date:03/24/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
CBS Collections is attempting to collect an amount that is NOT owed to whoever they are seeking to collect for. I have sought to have them cease and desist any collection efforts since the balance they reflect is now due or owed. See attached letterBusiness Response
Date: 03/27/2023
DUE TO THE COMPLEXITY OF THE SITUATION, WE HAVE CEASED COLLECTION ACTIVITY AND REFERRED THE ACCOUNT BACK TO OUR CLIENT. WE HAVE ADVISED OUR CLIENT TO REACH OUT TO MRS. ******* AND SEEK A REMEDY. ALL CREDIT REPORTING HAS BEEN REMOVED.
SINCERELY, CBS COLLECTIONS.
Initial Complaint
Date:02/14/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
THIS COMPANY WAS SUPPOSED TO NOTIFY ME OF THE DEBT THEY ALLEGED I OWE. WHICH CBS COLLECTIONS FAILED TO NOTIFY ME ABOUT REPORTING DEROGATORY INFORMATION. In section 603(p) 15 U.S.C. ss 168s-2(a)(7)(A)(I); "The notice required under subparagraph (A) shall be provided to the customer prior to, or no later than 30 days after furnishing the negative derogatory information to a consumer reporting agency described in section 603 (p),' 15 U.S.C. ss 1681s-2(a)(7)(B)(1). which i am sure your legal counsel will agree that CBS collections did not do. Lets also not forget that CBS COLLECTIONS broke commercial law under UCC § 9.501 that all notices were timely and properly given by dated certified mail receipt. They were NOT met. IN MY DECLARATION i asked for validation of debt and DID NOT receive that. CBS COLLECTIONS failed to give me my Mini-Miranda five days before placing this derogatory item on all of my consumer reports, per Section XXX(XX) & ***** ****** which is $1000 per violation and the state of LA allows treble damages. Under § 809. according to the Fair Credit Reporting Act, failing to provide this notice can result in a penalty up to $2500 and can be enforced by the FTC, and that my state attorney general can also enforce this with a $1000 penalty as well. I NEVER received DOCUMENTATION. there is no contractual agreement that i owe any alleged debt to CBS collections. THINGS THAT A DEBT collector MUST do is offer proof of the debt as owed by providing copies of the signed intrument or judgment from the original creditor. ******** FTC informal staff opinion letter, May 17, 1993. See Ost v. Collection Bureau, Inc. 493 F. Supp. *** (D.N.D. 1980); ******** V. ********* 950 f.2D 107 3D cIR. 1991); ****** v. ***** General American Credits, Inc. 943 F.2d 482 (4th Cir 1991), et seq. 2. I am sure that your legal counsel will agree that CBS collections have violated multiple of the above stated laws. IF CBS collections continue collection activity with not shown me ANY PROOF, nor the FTC OR CFPB that i was served my Mini-Mirandi rights, i will be pursuing LEGAL ACTIONS AS WELL AS FILING A REPORT WITH THE LOUISIANA ATTORNEY GENERALS OFFICE.Business Response
Date: 02/23/2023
Business Response /* (1000, 5, 2023/02/15) */
CBS Collections has completely complied with all requirements of the FDCPA and the FCRA. This has been verified by legal counsel, Louisiana Collectors Assn., and the American Collectors Assn. The requests and legal threats against our company are not warranted. We have received hundreds of these letters crafted by credit repair agencies and posted on the internet.
Consumer Response /* (3000, 7, 2023/02/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I DO NOT ACCEPT THIS COMPANIES RESPONSE BECAUSE THEY CANNOT SHOW THAT THEY GAVE ME MY MINI-MIRANDA 5 DAYS BEFORE REPORTING AND THEY ALSO DID NOT NOTIFY ME OF A DEBT THEY WERE TRYING TO COLLECT. I WILL BE MOVING FORWARD WITH LEGAL ACTION AND THIS COMPANY WILL BE HEARING FROM MY ATTORNEY.
Business Response /* (4000, 9, 2023/02/17) */
We have notified our legal team and anxiously await!Initial Complaint
Date:12/16/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was alerted that an account was added to my credit report. I am not liable for this debt with CBS COLLECT and I do not have a contract with said company. The original paperwork was not sent to me before this debt was added to my credit report. The Amount Disputed: $438.00. DO NOT RESPOND TO THIS COMPLAINT AS "VALIDATED". I AM FILING THIS COMPLAINT IS TO ENSURE THAT THE ACCOUNTS WILL BE PERMANENTLY REMOVED FROM MY CREDIT REPORT AND TO BE PAID FROM THIS COMPANY FOR THEM VIOLATING MY CONSUMER RIGHTS (FCRA). I WILL SEEK ATTORNEY REPRESENTATION GOING FORWARD.Business Response
Date: 01/26/2023
Business Response /* (1000, 5, 2022/12/20) */
THE DEBTOR HAS REFERENCED THE WRONG CLIENT IN HIS BBB COMPLAINT. WE HAVE IDENTIFIED THE CORRECT ACCOUNT AND COMPLIED WITH ALL REQUIREMENTS OF THE FCRA AND THE FDCPA, VERIFIED BY LEGAL COUNSEL.UNDER 1692g(b) OF THE FEDERAL LAW, A COLLECTOR CAN DISCHARGE IT'S DUTY TO VERIFY A DEBT SIMPLY BY SENDING THE DEBTOR A WRITTEN NOTICE CONFIRMING THAT THE AMOUNT THE COLLECTOR IS DEMANDING IS WHAT THE CREDITOR CLAIMS IS OWED. NOTHING FURTHER IS REQUIRED.
SEE CLARK v CAPITAL CREDIT & COLLECTION SERVICES, INC. AND COURT CASE CHAUDHRY vs GALLERIZZO.
THIS DEBTOR'S DEMANDS ARE NOT REQUIRED BY LAW.
Consumer Response /* (3000, 7, 2022/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was never sent any documentation legally binding me to the debt. As a result, I demand it be removed from my credit report.
Business Response /* (4000, 10, 2022/12/29) */
All compliance with Federal and State Law met.
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