Complaints

This profile includes complaints for Eagle Pest Control & Chemical, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Eagle Pest Control & Chemical, Inc. has 2 locations, listed below.

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  Eagle Pest Control & Chemical, Inc.

  1809 W. Port St. Abbeville, LA 70510

  
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  Eagle Pest Control & Chemical, Inc.

  PO Box 610 Abbeville, LA 70510

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 28 Eagle Pest Control came to do the first quarterly pest control service of the new "contract." They have a policy whereby if a customer pays for the entire year, he receives a 10% discount. I have done so since I first signed on with them in 2020. The last couple of years I have received a bill for the first quarter only. I have had to call both times. Last year the issue was resolved, and I paid again for a year. This year, when I received my quarterly bill around July 2, I called them to request a full year bill with the discount. I was also requesting two bait boxes for a one-time fee of $25 per box.
  
  I received an e-mail from the worker I spoke with stating my bill was $518. This was an incorrect amount. When I called her back, she insisted I was wrong; so, I called one of the other office workers we have dealt with before and explained the issue. She assured me she would look into it.
  
  In the meantime, I e-mailed the first worker itemized details of my payments since 2020.
  
  While I was away from my phone, I received a phone message from the first worker asking me to call her back. At this point, all I wanted was a revised bill - in writing - with the correct amount. Later, I received an e-mail response apologizing, with the revised amount of $418. After thinking about what to do next, I copied the e-mail and mailed a check to EPC. It was paid out by my bank on July 12.
  
  I waited for my boxes to be delivered. None arrived. On August 7, I called EPC and asked about the boxes and about the termite inspection which was due by the end of this month. I was put on hold while they said they were contacting my technician. A few seconds later, they came back on and said they would be delivered by my technician the next day (8/8) and that he would call me before he came. And they wanted to know when I wanted to schedule the inspection. I told them I would do so after my boxes were delivered.
  
  It is August 20, and I have received neither a call nor boxes.

  

  Business Response

  Date: 09/09/2024

  ***** ******* our General Manager did speak with the technician ****, then reached out to Mr. **** ******* to correct the error on our part, but he wanted to cancel and did not want to keep the service. We did not charge him for the quarterly service or the bait boxes, we refunded him the total amount he paid us for the year $418.00. Mailing check today on 9/9/24.