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Business Profile

Construction Services

Austin's Construction and Design LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Construction Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 13, 2023, I contracted Austin Construction out of Winchester, KY to build a 16' x 24' outbuilding and provide a concreted driveway up to that building. It was agreed that the building and driveway would completed within 60 days from that date. It is now August 3, 2024 and the building is no where near completed. Items remaining to be done include completion of insulation, guttering, finishing of drywall, hookup of electricity and installation of all electrical components, hookup of water and installation of a garage door. In addition, there are large chunks of cured concrete lying in several spots of the yard left over from having bricked the structure. Additional cleanup of the yard is also pending. So far, I have paid Austin Construction $35,000 towards the completion of this structure and as of yet have nothing usable. In addition, the concrete floor of the structure is already presenting cracks in multiple spots. As our home is in a subdivision with an Home Owners Association, I have already been approached by the HOA in regards to the state of the yard and the building.

    I contracted Austin Construction in good faith as they were the builder of our home, but have been sorely disappointed in doing so. I have made well over on hundred calls and texts with M** ***** ****** and have been told repeatedly that the work will be done, only to be disregarded. I have tried to be patient with Mr. Austin but am now at the point of seeking a legal conclusion to our agreement in which I intend to ask for all funds paid to Austin Construction to be returned.

    I am of retirement age and this was to be a small workshop in which to spend some of my remaining years but the stress of the past year from this project have led me to contemplate simply having it destroyed.

    While I understand the BBB cannot force Austin Construction to do anything, I would sincerely appreciate any assistance that can be offered in this matter. *** *****

    Business Response

    Date: 08/13/2024

    Progress has since been made on the project. Austin’s Construction is working with the customer to resolve any and all issues at hand and working towards the completion of the job in the coming weeks as agreed on with the customer. 

    Customer Answer

    Date: 08/14/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    *** ***** 

    ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

Austin's Construction and Design LLC is NOT a BBB Accredited Business.

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