Business ProfileforGreater Cincinnati Veterinary Specialty & Emergency Services, LLC

Our diabetic dog had a seizure. That is not normal. He was acting fine, but as a precaution, we wanted to make sure it was an isolated incident. This involved blood glucose test. A full blood panel and urinalysis was recommended and we agreed. We advised per his treatment plan, that he eats at 7pm and gets his second daily insulin dose right after. This process took over FIVE HOURS. Our dog was separated from us this entire time. Which is completely unacceptable for a multitude of reasons. Nearing the 5hr mark, we advise we need to go. He’s been here long enough, you should have the specimens you need, just call us with the results. My husband had to practically beg for our dog to be returned to us. Finally, I call after reading his frantic text messages. I was more than firm with the I assume “manager”? that answered the phone, and she very condescendingly informed me they’d release him with an AMA (against medical advice form), without any medications, and that this is an E-R, it takes time.. all of this was said very slowly, I’m sure to make sure I understood Our senior, diabetic dog is isolated from us in some mysterious room, scared, exhausted and likely getting very hungry as time went on and they gave zero care to my husbands many requests to return him. Once our dog was finally returned to us, the catheter was left in his paw and still needed to be removed I have already reported them to the state veterinary board for their negligence. We paid $635 for our dog to be held against our wishes. No medication administered, (but noted it was “refused” because we didn’t want to wait an additional three hours for that), no changes in his condition, nothing but a note that his blood work wasn’t alarming.. Bloodwork can be done for less a lot less than $400, elsewhere, where animals are actually treated and not forgotten in a back room for hours on end because they were “busy”.