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Business Profile

Concrete Products

The Wells Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concrete Products.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    had a driveway section replaced and poured with concrete, the ***** **** the contractor said I will have to pay for 4 yards of concrete regardless if I only used 1 yard or 2 yard, etc. this seems to be price gouging and charging for something that was not needed, I don't know how much concrete I use but I hope it was four yards, ** **** told me its a shame you have to order 4 yards to get one, plus I was charged 46.00 for fuel surcharge, they are located 3 miles away, they should only charge for how concrete you need for a job, to me this is borderline criminal, my bill was 985.80 for 4 yards, if I only needed one I would pay that much anyhow, it needs to stop

    Business Response

    Date: 11/05/2024

    *** ********

     

    I recently received your complaint regarding your concerns as it pertains to our concrete pricing and wanted to respond back to you to clarify any misunderstandings.  You had stated that ***** **** told you that you must pay for 4 yards regardless if you didn’t need that much.  The way that our pricing is set up is that 4 yards of concrete is the minimum that we can ship without an additional small load fee.  This small load fee is actually pro-rated by the yard, if the order is less than 4 yards. We can certainly batch and bill for smaller loads than 4 yards, but it does add an additional small load fee.  The $46.00 is a fee per load that is added to assist with the ever increasing environmental & fuel costs.  These fees are common in our industry.  I would encourage you to call us direct regarding any pricing concerns you may have to help clear up any misunderstandings.  Thank you for sharing your concerns and please call me anytime if I can be of further assistance.

     

    Sincerely,

     

    **** *****

     

     

     

    **** *****

    *** ***** ****** ***

    *** * **** ******* **** ******** ** *****

    Customer Answer

    Date: 11/11/2024



    Complaint: ********



    I am rejecting this response because:

    I plan on contacting my friend *** ****** and see if there is any price gouging violation, and the ***** ******** ** *******





    Sincerely,



    ******* *******

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