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Business Profile

Home Inspections

Inspection Plus Group
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BBB Accredited BusinessNRRated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had inspector come out to home and bluntly missed major issues that when other contractors came out to repair asked how they missed this and now we have over 50K in damages that could have been narrowed down if we had a proper inspection

    Business Response

    Date: 07/08/2024

    Thank you for bringing your concerns to our attention. At Inspection Plus, we have been committed to serving our clients with the highest standards since 1992. We take all feedback seriously and strive to address any issues promptly and fairly.
    Firstly, we would like to clarify that this is the first time we have been made aware of any issues regarding the inspection that took place over two years ago. Home inspections are non-invasive evaluations and are not warranties. Our records show that the report and the complaint and inspection order names do not match, indicating potential discrepancies that need to be clarified.
    The inspector who performed this inspection is an ****-licensed home inspector and strictly follows state guidelines. According to **** law, there is a 12-month complaint deadline for all home inspection-related issues, which necessitates that any complaints be reported within that period.
    Despite the time elapsed and the discrepancies noted, we want to emphasize our commitment to client satisfaction. Although we are not obligated to refund the home inspection fee, we strive to help our clients to the best of our abilities. Therefore, we are willing to refund the home inspection fee of $445 to the client listed on the inspection order as a gesture of goodwill.
    Please contact us directly to facilitate this refund or if you have any further questions or concerns.
    Sincerely,

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