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Business Profile

Custom Home Builder

Secure Structure LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Home Builder.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/19/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June 2023, we signed a contract to build a home, from footers up. The first board wasn't laid until September. We were told the house would be done before the holidays. We paid every draw on time, the work was shotty. We fired the contractor. We have to pay for our own subs and replace roofing. There has been no attempt to make things right, avoidance is the game. I have text, email, photos, and voice messages to prove we have been wronged.

    Business Response

    Date: 04/02/2024

    “In April 2023, ****** ******** and ****** ******** entered into a construction contract with Secure Structure for construction of a new home.  On or about December 6, 2023, ******** was presented a regular invoice for material, labor, and fees advanced by/owed to Secure Structure and third-party suppliers.  On December 26, 2023, ******** agreed that: (i) the invoiced amount was correct; and (ii) the amount owed exceeding $48k would be paid to Secure Structure on or before 12/31/23.  ******** never paid.  On February 13, 2024, Secure Structure filed a proper mechanics lien.  Three (3) days later, ******** responded by filing a complaint with the Better Business Bureau.” 

    Customer Answer

    Date: 04/02/2024


    Complaint: ********

    I am rejecting this response because it is not fully accurate and no resolution or apology for grievance is apparent.  Furthermore,  the business fraudulently filed a lien on my property. 

    While an invoice was presented on December 6, it came with a note saying that we were being billed for past services. We asked for copies of invoices to prove charges, and many were not able to be produced. The roof that we paid for was never completed and we had to pay for a replacement of metal and labor to a second vendor, to prevent structural water damage.

    There were delays with completion of our home that were never communicated. We live on the property so we know when work is being done. Several mistakes were made and we do not feel we should pay for those reworks. For example, should a sledge hammer be used to straighten a bowed external wall? That's what happed to our build. We brought it to the attention of *** *********  when one of the subs called us to tell us what he witnessed.

    We were told on many occasions by *** ******** that our project "didn't make any money" for the company.  Furthermore,  *** ******* told my husband in person at the end of December that "all vendors were paid in full" and there were no outstanding invoices. After that, he filed a lien on our property. Based on the invoices he did provide,  we are owed approximately $14k. We will not pay a drawdown for jobs not completed or even initiated. If *** ******* can provide invoices, as we rightfully requested, then we will pay what we owe. But not a penny more. 

    Sincerely,

    ****** ********

Secure Structure LLC is NOT a BBB Accredited Business.

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