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Business Profile

Paving Contractors

Bid - Rite Paving
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We went with this company to have our backyard re-paved, with the promise to have it sealed within the time frame. We have been trying to contact this company ever since, which has been about a year. We are either told we are on a waiting list, or no one answers or returns our calls. Our asphalt they put down is now cracking. It needs to be repaired and sealed as promised by the company.

    Business Response

    Date: 04/21/2024

    **** ********, we are pleased that you decided to go with our company and look forward to working with you on the driveway the sealcoating is a separate process then the repaving of the driveway I see that someone from our company has already reached out to you on the schedule due to the weather we haven't started the sealcoating yet we do have you on board and we'll reach out to you as soon as we start it up. On the cracks that is acts of nature beyond are control we can put some crackfiller in the areas with cracks to help with that when we sealcoat the driveway.  your patience is greatly appreciated will be in contact soon.

    Customer Answer

    Date: 04/23/2024



    Complaint: ********



    I am rejecting this response because:

    This is not the first time with this business that we have been told there is a certain timeframe in which they provide this service, which I do understand, but like before we are basically on a list. Even though I am told we will be contacted, I completely do not believe that, due to the past history of the company. Being told that someone has to come out and survey the job first is beyond me, that was done with the intial black top job and a price was provided to us for the job completion. It just seems to me that we are being strung along once again.  Due to the fact that we have been dealing with this for so long and just been brushed off as if our business isn't needed I would've assumed there would have been some compensation offered for the finished job, but there was none.



    Sincerely,



    ******* ********

    Customer Answer

    Date: 05/14/2024

    Better Business Bureau:


    I would like to reject the offer of Mediation for complaint ID ********.

    I shouldn't have to be put out any money to have a business do what is right. 

    I still haven't been contacted by this business to get this job finished, the only time this company comtacts me is to let me know whenever they receive a notice from the BBB, and to let me know I will hear from them in 2 weeks, its always 2 weeks or sometime within the month.


    Regards,


    ******* ********

    Customer Answer

    Date: 05/15/2024



    Complaint: ********



    I am rejecting this response because:

     

    I still haven't been contacted by this business to get this job finished, the only time this company contacts me is to let me know whenever they receive a notice from the BBB, and to let me know I will hear from them in 2 weeks, its always 2 weeks or sometime within the month.

    Regards,

    ******* ********


Bid - Rite Paving is BBB Accredited.

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