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Find a Location

Shelton Classic Auto Body and Paint has 1 locations, listed below.

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    Business ProfileforShelton Classic Auto Body and Paint

    Auto Body Repair and Painting

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    416 S Buckman St, Shepherdsville, KY 40165
    BBB File Opened:
    12/14/2023
    Business Management
    • Mr. Steve Shelton, Owner
    Contact Information

    Principal

    • Mr. Steve Shelton, Owner

    Customer Contact

    • Mr. Steve Shelton, Owner

    Industry Tip

    BBB Tip: Choosing a mechanic for auto repair and service

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/15/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On 3/1/2023 I took my car to Shelton's for paint and body repair. I was told in a text that it would take 2-3 weeks to complete. Over the course of the next 6 months, Shelton's would work a little on mine, then push it aside to begin other projects. I received multiple calls and messages stating that it needed a lot of work, and that something had broken on the car and needed replacement; I would order the part immediately as requested and take to their shop. In mid-August, I contacted ***** ******* and told him that I would be needing my car back, the 2-3 week job had turned into 6 months. I was able to pick up my car on September 1st. When I did so, I noted that the interior/exterior was covered in white powder; ***** stated that this was paint dust from sanding and assured me that it would vacuum out/wash off. We drove it home and the headlights immediately stopped working. (Through multiple trips to an unrelate shop dangerous miswiring was noted to be the cause from Shelton's wiring.) Upon washing, we noted that there are numerous cracks, scratches, bubbles, and pock-marks in the paint. There are areas with no paint, areas with no clear coat, and overspray onto areas where paint should not be, as well as locations with color from other paint projects that had been sprayed next to my car. We found that the windshield and side windows now leak; they did not before. The doors and windows no longer close properly or seal. There is white sanding powder concreted on and staining multiple areas. While attempting to vacuum the paint powder, we found multiple cigarette burns on the new carpet, a large bulge in the floor pan where the car was jacked up outside of a jack point, and holes drilled into door panels. All not there before. Several original parts are missing as well. ***** ******* assured me that he would make it right. He and his shop have now been avoiding contact with me and have ignored attempts to meet, and mediation from the Attorney General's office.

    Customer Reviews

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