We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Roofing Contractors

Ideal Roofing
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Ideal Roofing's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ideal Roofing has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had our roof replaced by Ideal Roof in May of 2023. During the process 2 of our 3 skylight's were broken beyond repair. The company agreed to replace them. However, the used materials not designed for or used on Mobile homes. This resulted in catastrophic leaks into our bathrooms and kitchen two times.
      This resulted in extensive damage to both bathrooms and kitchen area. Currently we have another company coming out to give us a estimate for repairs to properly correct our issues.

      Business Response

      Date: 07/09/2023

      **** ***** did not pay at the completion of the roof as contracted. He said he spent the money and didn’t have it. The skylights were not replaced as part of the wind claim estimate from ***** ****. A week later when we discussed payment. He said he had a sky light issue.  So we did replace the 3 skylights and supplemented the insurance company hoping they would to pay the cost for replacement. He gave us a check for partial payment so we would work on the leak. We put replacement skylight for a trailer as he had. He was not happy with the quality of the skylight but us was a replacement to what was on the trailer, we replaced these even though we hadn’t received the payment on the original work and the skylights were not on the claim estimate. He called had a small leak after the big sunday storm of 110 mph winds and rain. We asked again for payment for the original replacement of the roof, he then would not allow us on his property to repair. We sent workers to look at the roof and was told to leave. All his damage is from him not allowing access. Just last week we got this approved by his insurance for the supplement for the additional work needed and has revived the payment. He has got a bid from another company to replace the skylights and is wanting us to pay for it. The issue is we haven’t been paid for the contracted work and he has received the money to replace the skylight from ***** ****. We have obtained a Lawyer and are taking legal action, failure to pay and insurance fraud. 

    Ideal Roofing is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.