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Business Profile

Mail Box Rental

UPS Store - Eastern Bypass

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mail Box Rental.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My stethoscope had a warranty good for 6 years. On Sept 3, 2025 I took my stethoscope to my local UPS to mail it to a company for repair. I brought the label and also the stethoscope repair paperwork. The stethoscope repair paperwork was to be placed in the actual package with the stethoscope. The only thing I didn't have was a mailer. When I arrived to UPS, I gave ***** ***** *an assistant manager) the label, stethoscope, and repair paperwork, and he told me not to worry about the price of the mailer. I then left after ***** ***** handed me my receipt. I did not see him pack my stethoscope.

    Two days later on Sept 5th, I received a voicemail from the ********* ********** ******* center who was to receive my stethoscope. The company also sent me an email stating that the mailer was received by ***** ********* material handler, and hand brought to her by their receiving team because they could feel nothing was in the envelope. ***** ******** told me she broke the seal, sending me a photo showing only that the stethoscope repair paperwork was inside.

    Sept 5th after I received the voicemail, I called UPS and spoke to the other assistant manager **** ******* on the phone. My mother also called UPS and she was told that I could go back in and speak with the manager ******* ******** who would help me file a claim. When I went back in to UPS on Sept 8th, Crystal was not there and **** ******* told me I would have to file a claim online and would need a picture of the front and back of the mailer.

    ***** ******** on Sept 8th sent me a photo of the front and back of the mailer per my request.

    UPS did not offer to look back at their cameras to see if anyone had stolen the stethoscope in their store. The dropoff date and time of the stethoscope was 3 Sept 1:30 PM as stated on my UPS receipt. The inside of the envelope from the picture sent to me by ***** ******** says 9/03/2025 15:22. Supporting documents below include pictures of the mailer and receipt.

    Business Response

    Date: 09/09/2025

    We were made aware that there was an issue revolving this package with the stethoscope. ***** accounts that he put the stethoscope in the mailer as ***** was standing there just as he would with any other package/customer. We do this for customers every day with no issues, but in the rare occasion that there is an issue we do our best to help our customers within our means. ***** contacted us as she stated, and we directed her on how to file a claim on her package. Once this package leaves our retail store, we don't have any control on what happens, it is passed on to UPS corporate and their drivers. The only way we are allowed to file claims ourselves is when we create the label on our account. In this case, ***** came in with a prepaid label created on a different shippers account. We cannot file that claim. We have tried to provide her with all the necessary information on how to file a claim and get this resolved.

    Customer Answer

    Date: 09/13/2025



    Complaint: 23860434



    I am rejecting this response because I did not see ***** pack it in front of me.  Their statement is inaccurate.  I would appreciate if they pulled up their cameras to review.



    Sincerely,



    ***** *********

UPS Store - Eastern Bypass is NOT a BBB Accredited Business.

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