Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used Chevy Silverado 2500 on 1/2/24. I purchased extended warranty when I financed the vehicle. Warranty is the platinum plan with 36 months or 36000 miles.
  I drove the vehicle for a month and check engine light would periodically come on. Called dealership and was told it was normal for diesel engines to do that. In March I took the vehicle in and was told they reset something on it but the check engine light was still on and was told to drive it hard. ( was told diesels don’t like to be babied?)
  Drove vehicle for 4 days and the light was still on. I was told to bring it in that it was probably the turbo going out in it.
  That was on April 3rd 2024. I was given a loaner car, a 2021 Malibu. Warranty work was approved on April 10th 2024. I called weekly to check the status of the repairs. I was told that the service department had several off and would start on it soon.
  I called last Thursday, April 25th and was told they had all of the parts and was going to start on it on the next day or on Monday 4/29/24. Called back on 5/2/24 still hadn’t started working on it. Called back today 5/6/24 and was put on hold when I called service department ( I had asked to speak to the manager). After 15 minutes my call was disconnected. I called back and spoke with the dealership secretary, ******** I left a message for her to give my phone number to the service manager ******. She had tried to page him 3 times while I was on the phone with her.
  I just want my vehicle to be repaired as in the service agreement. I’m paying for a vehicle that I can’t drive. Can anything be done to help me? The number listed for this establishment is wrong. The actual number is ************

  Business Response

  Date: 05/28/2024

  I DID RESPOND TO THIS ON 05/03/2023. I'M RESENDING MY COMMENTS. vehicle is here sometimes parts are hard to get, they did come in this week will try to get vehicle repaired next week, also customer has been in a loaner vehicle since the day they brought there's in Submitted: 05/03/2024 . THE CUSTOMER'S VEHICLE IS REPAIRED AN IN HER POSSSESION AS OF 05/29/2024

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service Issues

  Business Response

  Date: 04/03/2023

  CUSTOMER FIRST CAME TO OUR SERVICE DEPARTMENT ON  09/25//2019 WITH 29,854 MILES ON HER VEHICLE. WE CONTINUED SERVICE VEHICLE AND ON 09/09/2022 SHE CAME IN FOR A OIL CHANGE AND WE TOLD HER AT THAT TIME THAT THE OIL DRAIN PLUG WAS STRIPPED AND WE COULDN'T SERVICE IT UNTIL THE OIL PAN WAS REPLACED. SINCE SHE HAD BEEN COMING HERE FOR ALL HER MAINTENANCE WE DECIDED THAT WE WOULD REPLACE THE OIL PAN AT NO COST TO HER , SO ON 11/02/2022 AND WE REPLACED THE OIL PAN ON HER VEHICLE AND PROVIDED HER WITH A LOANER VEHICLE WHILE WE REPLACED THE OIL PAN.  ON 11/23/2022 SHE CAME BACK TO DEALERSHIP COMPLAINING OF AND OIL LEAK. WE INSPECTED VEHICLE AND IT HAD NO OIL LEAK. CUSTOMER SAID THAT SHE HAD TO ADD OIL TO THE VEHICLE , WE PUT HER IN A LOANER VEHICLE AT THAT TIME SO WE COULD CHECK THE VEHICLE AND UPON INSPECTION VEHICLE WAS USING OIL, NOT LEAKING OIL. WE FOUND A BULLETIN FROM GM TO REPLACE INTAKE MANIFOLD AND VALVE IN TURBO. WE REPLACED THE INTAKE MANIFOLD AND VALVE AND THEN VEHICLE STILL SMOKED WHILE DRIVING. WE CALLED GM TECH ASSISTANCE AND ORDERED A SPECAIL TOOL TO PERFORM A TEST WITH, AFTER ALL TESTS WAS PERFORMED IT WAS DETERMINED THAT THE ENGINE HAD INTERNAL PROBLEM AND USING OIL. CUSTOMER ASSUMES THAT BECAUSE WE REPLACED THE OIL PAN THAT THIS IS THE REASON THE VEHICLE HAS INTERNAL ENGINE PROBLEM. WE NEVER CHARGED HER FOR ANY OF THE WORK DONE AND WE PROVIDED HER WITH A LOANER VEHICLE THE WHOLE TIME HER VEHICLE WAS HERE. SHE CONTINUED DRIVING OUR LOANER VEHICLE EVEN THOUGH WE CALLED HER SEVERAL TIMES TELLING HER TO PICK HER VEHICLE UP AND RETURN THE LOANER BECAUSE WE HAD WENT AS FAR AS WE COULD ON VEHICLE WITHOUT THE CUSTOMER AUTHORIZING ENGINE REPAIR. AT THIS POINT SHE POSTED ON SOCIAL MEDIA HOW BAD WE WERE AND URGING PEOPLE TO FLOOD OUR DEALERSHIP WITH PHONE CALLS TELLING US TO FIX HER VEHICLE. AT THIS POINT I TOLD HER WE WAS NOT GOING TO WORK ON HER VEHICLE ANYMORE AND TO BRING OUR LOANER VEHICLE BACK AN PICK HER VEHICLE UP. SHE CONTINUED DRIVING OUR LOANER VEHICLE FOR A COUPLE MORE WEEKS. WE KEPT CALLING HER TO BRING VEHICLE BACK BUT WE COULD NEVER GET ANYONE TO ANSWER. I HAD TO THREATEN HER THAT I WAS GOING TO REPORT THE VEHICLE AS STOLEN JUST TO GET HER TO BRING BACK OUR LOANER. I TOLD HER THAT I WILL NOT WORK ON ANY OF HER VEHICLES AGAIN. IN CONCLUSION, SHE NEVER PAID A DIME ON REPAIRS ATTEMPTED AND SHE WAS NEVER WITHOUT A VEHILCE.

   

  THANK YOU

   

  ****** ******* SERVICE MANAGER

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Walters and made 8am appt for transmission service on my 2021 gmc sierra 2500hd.
  Was quoted 199$ I confirmed HD truck and new filter included during this phone call.
  Arrived in town, dropped off vehicle the night before. Recieved call 330pm that work was done, and total was 213$ with taxes. I gave them credit card over the phone, planned on picking up truck after work.
  I then recieved phone call a half hour later, new total was 320$
  Was told i was misquoted...TWICE. Then i was told original price was for a different model of truck. Then he said original price didn't include filter. Both i confirmed on original phone call. After calmly disputing charges, and explaining Bait and Switch being a crime, they took off a 17.50$ charge and applied a coupon that reduced price 29.92 Yet wouldn't let me have my truck back without paying the still inflated price.

  Business Response

  Date: 03/24/2023

  CUSTOMER CALLED IN FOR QUOTE ON TRANSMISSION SERVICE AND WAS GIVING A ESTIMATE BASED ON VEHICLE BEING A GASOLINE ENGINE. WHEN CUSTOMER CAME IN THE VEHICLE WAS NOT GASOLINE BUT INSTEAD A DEISEL ENGINE WHICH HAS A HEAVY DUTY ALLISON TRANSMISSION WHICH TAKES DIFFERENT  FLUID AND FILTER THAN AN GASOLINE ENGINE. THE ORGINAL COST SHOULD'VE BEEN $317.21 HOWEVER, WE DID DISCOUNT THE PRICE AND CUSTOMER ONLY HAD TO PAY $269.27. WHICH MADE HIM ONLY PAYING $58.33 MORE THAN THE ORIGNAL ESTIMATE THAT HE WAS GIVING FOR A GASOLINE ENGINE.