Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A contract was signed on January 11th, 2024 with ** ************ to perform home improvements that included a tiled stand-up shower in the master bath room, tile in the master bath, half bath, hallway & kitchen. The contract specifically calls for the removal of the kitchen countertops and replacement with Dekton counters &backsplash. The bulk of the money for the project was for the kitchen countertop system($6500). Although a timeline was not specified in the contract, *** ******* said he would complete the project by February.
  The shower, bathrooms, & kitchen floors were completed, after repeated corrections( tiles that were loose, shower tiles installed wrong) had to be made. However, *** ******* was paid all the monies according to the contract. During this time, we continually asked about the counters and he repeatedly put us. Finally, ******* *********** came to measure on January 31st, 2024. We were then contacted by ******* *********** about the install dates on our answering machine, Message stated contractor needed to come the day before, Date and time set for the install was February 26th(contractor) and February 27th(******* ***********).
  Then, on the morning of February 26th, **** ******* calls saying the counters were being delayed by the countertop company.
  So, we contacted ******* *********** who said the account was on hold due to nonpayment. We contacted **** who said “thats not how it went down”. He said he would call them and get back to us. We heard nothing again from him and he would not answer our calls, until we received a certified letter, containing defamatory remarks about us, and demanding $1000 to continue.
  We have paid **** ******* 16,500 and he has stole our money and refuses to return it or complete the project.

  Business Response

  Date: 03/18/2024

  There is a Lawsuit filed by me against him because he refuses to pay the terms of a contract as per contract that he agreed on to pay and because of it i'm not required to continue and plus additional work that was also completed that is owed so I will not respond to this complaint and I really want to think him for his comments on his response to this complaint because most is all lies and it will just help my suit for defamation that he keeps adding like the comment he made on my ******** earlier today but you would think that someone who is supposed to be a preacher would know better but when you don't live by what you preach what do you expect 

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *Signed a contract to form and pour concrete around house, walkway, and carport. 11/13/23
  The price of job $16,850. All has been in full.
  *Job began 11/14/23 and was finished December 8, 2023. *Tried to contact owner **** on 12/10/23 to inform him the job was unsatisfactory.
  
  *Description of Unsatisfactory work:
  -Concrete slopes toward the house, causing water to go toward the house.
  -Holes in the Concrete
  -Nothing is square & has big waves, dips and rolls
  -Drain where the outdoor shower is to go, runs back toward the house.
  -Underneath the carport is a dip that hold water which is a slip/trip hazard as well as the backside
  of the house.
  -No expansion joint around the house between concrete and block
  -The forms were not properly secured and caused a blowout.
  
  *Dec. 13, 2023 -Called and texted. No response. Continued to call and text. No response.
  *Dec. 28, 2023 -**** finally contacted back and I explained the situation that the job that was unsatisfactory. He responded "I will see what I can do."
  
  *We have tried numerous times contacting via phone, text, and facebook. No response.
  
  The concrete is a mess and it is all going to have to be busted out and redone.

  Business Response

  Date: 02/02/2024

  they changed the scope of the job they added a drain in the center of slab and i was supposed to pour the slab where it was gonna be level with the existing approach at the front the drain they installed it was 4 inches below the top of the approach (pictures shows doesn't let the water drain off) it also caused me to half to hand remove 13 yards of compacted fill & also had to remove 2 yards of concrete slabs i was supposed to just pour a cap on them and all the existing concrete sidewalks that was already installed at house at the front of house that i poured a cap on doesn't have any expansion against the house which ain't needed because all slabs go into the yard not against any other structures and we had the materials to do that there he asked one of my employees what it was for and he told them not to install because he didn't like how it looked he made me pour it in unstable weather conditions because it was poured in 24 degree weather because he wanted it poured that day and when you pour and stamp concrete it has to have certain weather condition of the formulation of the mix the type of gravel used in concrete and other situation but I poured it anyhow he said he had a couple issues against the wall i have a product that a special formulated concrete repair with a bonding agent but it also has to be installed in certain weather conditions and it ain't my fault they had to have it poured in sub-zero temperature i done what was demanded i made it clear it wasn't the correct temps and time but demanded it, because of the failure of there designs not responsible for the defects  and when paid me the final payment they accepted it and the change of work by adding the drain and also lowering the grade they owed me $8,500.00 for additional work was gonna get back but called wanted it all removed and give there money back 

  Customer Answer

  Date: 02/08/2024

  
  
  ********** ********
  
  
  
  I am rejecting this response because: I had a meeting with **** 10-18-23 and give him the check for 15,500 for the first part of the payment on the concrete and we went over everything and signed a contract. We discussed how to pitch the concrete and what was expected. He was reminded of the drain that it was an outdoor shower as well. We waited for 2 months for the concrete to be poured. He said he would pour it on a good day. The weather was good the week he poured the concrete. Days were in the 50s and the nights were in the 40s. There is standing water, the foundation is not pitched to direct water away from the foundation. **** was at the house 3 times before the concrete was poured and each time we was there we talked about everything and how it was to flow and what was expected and he said that is how he had it. The price was agreed on and a contract was signed. He has never once mentioned any price increase until this complaint has been filed. He has done nothing in the scope of agreement and contract. The concrete is a horrible mess and this is the proof. We have many more photos of the horrible job but it only allows 5 uploads. There is no way this is acceptable work and it all has to be busted out and repoured to make sure the foundation sayes dry. So many defects to the concrete, nothing is square, nothing is level, so many holes. This job in no way was done correctly.  If there is a way to send more photos, there is plenty more to be shown.
  
  
  
  Sincerely,
  
  
  
  ***** *****

  Business Response

  Date: 02/15/2024

  his rejection is absurd there was never discussed about the drains I mentioned to him that I had to shoot grade on it to see about the drain for shower and it is exactly how he wanted it the area where drain is level like he asked the area off is at a slope of 1 inch at the end of the carport area is not only slope to the side and also to the front we discussed about him taking driveway down and that way it wouldn't hold water the sidewalk at back had a hvac over it and draining on concrete and when it did the temp was in negative temps so when it hit the slab it froze immediately when i came back the second day to seal it didn't get aboue 40 degrees which needs to be in 70 the temp at all got over 40 degree when we poured it  and the last day i was there and talked to him when he paid my final payment after it was poured and he accepted it we talked about where it was holding water he said he loved it and I called him on phone after he met me and asked for the extra money for extra work and then called me afterwards wanting it all removed and give there money back I guess shouldn't had asked for money that was owed to me. This is a way to try and hurt my business to put this out here so people can read this to knock me out of work Be a man and pay your bills.

  Customer Answer

  Date: 02/21/2024

  Complaint: ********
  
  
  
  I am rejecting this response because:

  With all due respect, we did not want to go this route but we had no choice to. We tried to reach out and resolve the issue without this complaint. The first day we contacted PC about this situation and unacceptable work, he stated he would see what he could do. After that we reached out numerous times via text, ********* and call. We were not contacted back, never had a reply and he avoided us. He did respond after 1 phone call by text and stated he was in the ******* office. We never heard from him again.  Again, we are not trying to disrupt the business or anything. We honestly didn't want to go this route and we did try very hard to settle this, with him. No response, nothing and we are left with this mess. We have to remove all the concrete and start all over again. You can clearly see in the photos nothing is level and holes everywhere in the concrete. 
  Sincerely,
  
  ***** *****
  ***** * **** ** ******** **** *******
  
  
  

• Initial Complaint

  Date:03/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract for block and and a front porch. They laid the block but it was straight up and down. Contractor had to completely redo the whole job. Was insistent on getting paid as we agreed upon as the job progressed but the contractors were more apt to listen to the radio, work on their car, steal from personal property anything but complete the job. When I called to voice my concern contractor got irrate didn’t want to finish the job and didn’t even finish the porch they didn’t even start the porch but insisted he was to be paid. Totally violated contract.
  Didn’t want to work to finish the job, completely blocked my number, just took the money and said, “get a lawyer..” this isn’t a way to conduct a business. This is is just braisen theft.

  Business Response

  Date: 04/04/2023

  the pictures that they submitted is pictures of the work as it was progressing some of the pictures contradict what he is saying the picture of the block with the damaged siding is at the back corner and he uploaded a pic of the end where it isn't finished is the same end that he shows in the one picture where the block is finished and he said the siding got damaged when they was moving in the home and the comment about ppl stealing is all false i had a ******* boy working for me and he said he didn't want him there because he was afraid he would steal something and that he didn't like **** *** on his property the incident never happened and he had a shed over to the side that had a bunch of garbage there laying out in the rain and everything there was an old grill there and the ******* boy brought hot dogs to work with him and they grilled them on it so i took them off and the comment abt the work not being good they actually sent me pictures saying how pleased they was with it and i actually didn't like some of the blocks and i had another crew come in because he didn't want the others there and tore out a bunch of block and when they was all laid he paid me for that and after i laid blocks i told him i had to let blocks cure before i could attach deck to it and he was alright with it for a day and demanded me there and then wanted $7500.00 for a job i bid $4500 which of $1500 was still owed on contract and we also built the steps so he could get in and out of home so i deducted that amount from it and sent back his money i never have or would i ever steal anyones money so here is some pictures