Business ProfileforPaintsville Gas & Water Company

Been a customer for over 5 years and have never been disconnected. The last few months I've been having problems with paying bills since everything has gone up in price and my brother's insurance has been going through changes with their network coverage so have been having to pay more out of pocket to get his medical supplies. I looked on the Paintsville Utilites website to see if they offer help and seen where it says (under their policies section) 6.) Deferred Payment Plan. I decided to read it and see how you can go about doing it and it says; 1. If Customer has maintained the account in good standing for the past twelve (12) months, Supplier may agree to a Deferred Payment Plan with Customer to cure any delinquencies on the account and permit the Customer to continue to receive utilities services. 2. The Deferred Payment Plan shall be subject to the following terms: a. For past due amounts under three hundred dollars ($299.99 and below), the Plan shall divide the past due amount into equal portions. A portion of the amount past due shall be added to the regularly occurring future monthly charges, and repaid over a period of time not to exceed six (6) months; When my brother asked about it they at first said they didn't know of any deferment plan, just a budget plan if you had gas through them. When he brought in his phone, they then said it was if you had a recent repair or leak that was when they would do that. My complain is if that's what it for, then why not say that in the pdf it makes you download/view? It's really confusing that neither gas, leak, nor repair is mentioned in the plan itself. Is there any way to update the document or anything so others don't get confused or their hopes up when they are struggling? I'll upload the document with this down at the bottom so they can see for themselves or others can see, not sure how it works. Thank you.