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Business Profile

Internet Providers

Broadlinc

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

2

Average of 1 Customer Review

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Review Details

  • Matt L

    Date: 07/16/2024

    I have been a Broadlinc customer for several years now and have had a couple issues with them. First, an Internet service outage is a common occurrence. The Internet service works well when it is up. Not counting storm related outages and maintenance outages, there have been roughly 8 (that I have been able to count) outages since January.
    The main issue is their billing department. I pay my bill electronically through my bank. My bill is submitted ahead of the due date every month. I have lost count of the number of late/non-payment notifications I have received. Every time this happens, I have to call their office and tell them that I have paid the bill. After the call, they find the payment and credit it to my account. I have been given a number of excuses on how this happens. The last time I had to call, I was told that an electronic payment is a manual function on their end and sometimes they get behind (this one sounds the most believable). So, I am put out because they get behind.
    I would switch Internet providers if I had other viable choices. The only other choice I have in my area is AT&T and they are no better.

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