Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/25/2023 my niece's car was towed due to the apartment complex's sticker not sticking where the office manager told her to place it. I had to pay $214.00 to retrieve the vehicle and missed about 4 to 5 hours of work ($95.00 to $117.00).
  At the impound lot the sticker that the Canoe Creek Office Manager said "it is normal for them to fall off" was clearly on the dash of the vehicle on the driver’s side. The manager could not have looked everywhere for the sticker like she said she did. I reached out to RFI Properties by email on 5/10/23 and got no response.
  .

  Business Response

  Date: 05/23/2023

  I am writing with reference to the complaint of 5/17/2023 ID
  # ********.

  First of all, I apologize for the inconvenience and trouble
  this concern has caused.

  We take great care of our property and residents and ensure
  that important matters such as this are properly managed /processed and
  implemented, due to the policies / agreements we have in place are to ensure
  they are being followed in a professional and well matter.

  Again, please accept our sincerest apology for any
  inconvenience and trouble this has caused you.

  Please contact me should you have any further questions or
  cause for concern.
  
  

  
  

  Customer Answer

  Date: 05/23/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I feel like this complaint was not even looked at. the concerns that were put in my original complaint was not addressed but I was given Canoe Creeks policy and a picture of a sticker.

   There was a
  parking permit (sticker) in the front window where Connie said to put the
  sticker. Connie said the
  stickers fall off all the time. A written notice that said the vehicle
  would be towed was never received and the vehicle is workable, it was not
  improperly parked, the registration was not expired and the sticker Connie gave
  was put in the front driver’s side window above the dash. My niece was only
  gone for 5 days.
  The policy that Canoe Creek has for their tenants’ vehicles was
  followed. The sticker had fell to the dash, just as Connie had said when asking
  where the vehicle was. I sent pitchers of the vehicle with the sticker on the
  dash just as it was at the impound lot. 
  

  Canoe Creeks Policy:

  Tenants must have a parking permit issued by RFI Properties in order to
  park
       in the community where they live. Parking
  permit(s) must be renewed at time
       of recertification.
  
  Parking
  Permit must be displayed at all times
  . The owner or operator of the vehicle is given at least
  ten (7) days' written
      notice that the
  vehicle will be towed from the premises. At the owner’s or
      operator’s expense.
  If vehicle is unworkable
  If it is Unauthorized and/or improperly parked
  A vehicle displaying an expired registration

  Business Response

  Date: 05/24/2023

  I am writing with reference to the complaint of 5/17/2023 ID
  # ********.
  First of all, I apologize for the inconvenience and trouble
  this concern has caused.
  We take great care of our property and residents and ensure
  that important matters such as this are properly managed /processed and
  implemented, due to the policies / agreements we have in place are to ensure
  they are being followed in a professional and well matter.  
  Property Manager place a green sticker on the vehicle to
  notify the owner that their vehicle will be towed within 7 days due to no
  permit sticker (unauthorized Parking) in window. After 7 days no one came
  forward regarding the vehicle at this it is considered abandoned vehicle (unauthorized
  vehicle) on the premises. At this time the vehicle was towed following the
  parking policy.
  On behalf of RFI Properties we vehicles on the premises are
  registered with the leasing office (Property Manager). If
  
  Again, please accept our sincerest apology for any
  inconvenience and trouble this has caused you.
  Please contact me should you have any further questions or
  cause for concern.
  
  

  Customer Answer

  Date: 05/28/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: To begin with read your policy (The owner or operator of the vehicle is given at least ten
  (7) days' written notice), there was no WRITTEN NOTICE and is it ten or
  7 or 77days? You have not addressed the fact that the office manager flat out
  lied when she said she looked everywhere in the vehicle for the sticker that
  always falls off. You can plainly see your sticker did not stick to the window,
  it fell to the dash and Connie knew the stickers fell off all the time. The
  picture at the impound lot clearly shows your sticker rolled up on the dash.