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Business Profile

Electric Companies

Nicholasville Public Utilities

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged numerous fees over and over for the past year or more. I pay it all and still get charged for the same thing on the next month's bill. I have tried and tried to resolve this matter with them, but they insist that it's all correct and I'm just looking at it wrong. I understand that I'm usually late every month and there will be late fees and reconnect fees, but this has gotten completely out of control. Can you please help me out with this?

    Business Response

    Date: 09/17/2024

    When looking at the 12 month history of the account, there
    are 13 charges other than bills that were generated for services used. Of these
    charges, nine (9) are penalties due to the monthly payment not being on time,
    Nicholasville Public Utility bills are due on the 10th of each
    month, and any account that has not paid its balance in full is subject to a
    penalty after this date. With the four (4) remaining $25.00 charges, two (2) are
    for returned payments, this is something that our bank charges to the Utility, and
    this is passed onto the customer to cover the charge and processing of the reversal.
    The remaining two (2) $25.00 charges are reconnect fees, any account that has
    an outstanding balance after the 21st of each month is subject to disconnection.
    In addition, any account that has a payment for a previous balance returned is
    subject to disconnection the following day if another payment is not received
    by the end of the current business day, we make every effort to contact
    customers once our bank notifies us of a return. When looking at the account,
    it looks like both service disconnections were due to a returned payment. If
    you would like a detailed breakdown of the transactions on the account please
    contact our office and we can discuss these by phone, ***** ********* or we can set
    up a time to meet and review them in person.  

Nicholasville Public Utilities is NOT a BBB Accredited Business.

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