Complaints

This profile includes complaints for Guardian Protection Products, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Guardian Protection Products, Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Guardian Protection Products, Inc

  9900 Corporate Campus Dr Ste 2050 Louisville, KY 40223-5012

  
• 

  Guardian Protection Products, Inc

  1400 Main St Unit 132 Clarksville, IN 47129-3110

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a warranty for a sofa purchased by Bobs a few years back. I placed the warranty claim in February of this year. A tech reached out to me in March and after diagnosing my sofa(s) realized i needed a new motor for one side and a new mechanism for the other side. Both parts were ordered. The parts did not come in until July. In the interim, they tried to schedule a technician a couple of times to come out which after texting with him we realized was pointless since i was still waiting on parts. Once i had the parts in hand i tried to schedule an apt which they are now telling me someone has already gone out. I told them they have NOT come out i have all parts both motor and mechanism in boxes still. Guardian told me to reach out to the technician PEJ Logistics, and gave me their telephone number. After i reached PEJ logistics they told me to call back Guardian that they have to be the ones to put in the request for their service. There is clearly a lack of communication amongst those two parties and as the consumer i am the one that suffers with two recliners that have been stuck for 5 months and at this point no resolution.

  

  Business Response

  Date: 07/16/2025

  Guardian Protection Products has researched the complaint filed by ****** ********. We will be contacting the consumer and working toward a resolution of the complaint. Thank you for keeping us aware of concerns brought to your attention by our customers. 

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally notify you of a dispute with Guardian Protection Products and their administrator, OnPoint Warranty Solutions, regarding their failure to honor my valid claim under the Guardian Residential Furniture Protection Plan insured by *********** ******** ********
  
  Plan Details:
  • Plan Number: ************* * **** ******** ***** ********* * ******** ****** ******* * ********* ***** ******** ********** ****** ***** **  In late February 2025, I reported a new stain on my covered furniture within 2–3 weeks of the incident, well within the 30-day claim filing requirement. However, Guardian and OnPoint erroneously merged this claim with a prior claim for unrelated damage and refused to send a technician or otherwise fulfill their obligations under the plan.
  
  Despite my repeated explanations that the damage was to a different location and properly reported within the timeframe, they have continued to deny service and offered only a pro-rated refund of $115.12 — which is unacceptable given their breach of contract and failure to perform.
  
  I have also lodged complaints with the Pennsylvania Attorney General’s Bureau of Consumer Protection and the Better Business Bureau.

  

  Business Response

  Date: 07/15/2025

  Guardian Protection Products has researched the complaint filed b* **** ****** and previously attempted to make contact. We will be attempting contact with the consumer again in order to work towards a resolution of the complaint. Thank you for keeping us aware of concerns brought to your attention by our customers. 
  

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Guardian Protection Plan for my sectional sofa from ***** ******** *********. On [insert date you filed claim], I submitted a service request after a household fragrance bottle accidentally burst, spraying the back of the fabric couch and causing visible discoloration to the upholstery.
  
  Guardian initially denied the claim, first stating the issue was due to a chemical, then later claiming it was “finish damage,” and ultimately saying that “discoloration is not a stain” and therefore not covered. These shifting explanations raise serious concerns about their claim handling process.
  
  I reviewed the full protection plan agreement, which clearly states that it covers “all stains” to indoor fabric furniture caused by a single incident of accidental damage from normal household use. There is no exclusion in the contract for accidental fabric discoloration from a household product, and the plan does not define “stain” in a way that excludes discoloration.
  
  I requested a copy of the protection plan contract multiple times before it was finally provided. Their denials are not supported by the written plan terms, and their refusal to acknowledge a clearly covered incident violates the terms of the agreement.
  
  I am requesting that Guardian:
  
  Honor the protection plan and approve the claim
  
  Provide service or compensation as outlined in the plan’s “Limit of Liability” section
  
  Acknowledge that the damage falls under “accidental staining” as described in the coverage terms

  

  Business Response

  Date: 07/14/2025

  Unfortunately, your furniture protection plan requires that damages be reported to Guardian within 30 days of the accidental staining or damage occurrence. We look forward to working with you to resolve any future damages your furniture may experience that do meet the requirements of your plan. 

  Customer Answer

  Date: 07/14/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I strongly reject this response. My claim was submitted within 30 days of the incident — Guardian is now falsely claiming otherwise to avoid honoring the plan.

  
  

  This is the fourth different excuse I’ve received from them:

  
  

  1. First it was “chemical damage”

  
  

  
  

  2. Then “finish damage”

  
  

  
  

  3. Then “discoloration is not a stain”

  
  

  
  

  4. Now suddenly it’s “not reported within 30 days”

  
  

  
  

  
  

  That’s unacceptable, and factually incorrect. I have documentation showing that I reported the issue within the required timeframe.

  
  

  Guardian is now deliberately shifting reasons, delaying, and misleading both me and the BBB. Their behavior demonstrates a clear pattern of bad faith, and I will be escalating this:

  
  

  To their insurer ************ ******** ********

  
  

  To the Connecticut Department of Consumer Protection

  
  

  Through a credit card chargeback

  
  

  
  

  I did not receive the service I paid for, and Guardian is violating the contract terms they agreed to. I do not accept this response.
  
  
  
  Sincerely,
  
  
  
  ***** ******

  

  Business Response

  Date: 07/15/2025

  Guardian Protection Products has researched the complaint filed by  ***** ****** and previously attempted to make contact. We will be attempting contact with the consumer again in order to work towards a resolution of the complaint. Thank you for keeping us aware of concerns brought to your attention by our customers. 

  Customer Answer

  Date: 07/17/2025

  
  
  Complaint: ********
  
  
  I am rejecting this response because Guardian has not contacted me directly at all since I submitted the BBB complaint.Their message claims they will “attempt contact,” but they have made no new effort. The only communication I received was before I filed the complaint.I reported the damage within the 30-day requirement and my issue qualifies under the contract, but Guardian continues to ignore valid coverage and delay this claim unfairly.I am still requesting a proper resolution and a response that honors the terms of my protection plan.

  Sincerely,

  ***** ******

  Customer Answer

  Date: 07/25/2025

  
  
  Complaint: ********
   
  
  I am rejecting this response because: Guardian has not contacted me directly at all since I submitted the BBB complaint. Their message claims they will “attempt contact,” but they have made no new effort. The only communication I received was before I filed the complaint.I reported the damage within the 30-day requirement and my issue qualifies under the contract, but Guardian continues to ignore valid coverage and delay this claim unfairly. I am still requesting a proper resolution and a response that honors the terms of my protection plan.
  
  
  
  Sincerely,
  
  
  
  ***** ******

  

  Business Response

  Date: 07/31/2025

  Guardian Protection Products has reviewed the complaint filed by ***** ****** and has made an attempt to contact the customer. An email has been sent outlining a proposed resolution.
  
  Thank you for bringing this matter to our attention and allowing us the opportunity to address the concern.

  Customer Answer

  Date: 08/01/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ****** 

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this 5 years Protection plan when I purchased my furniture in 3/2022 and they haven't honored not one of my claims I have filed. I filed my first claim a year after I purchased the Protection plan. The zipper broke underneath a cushion. They denied the claim because they said; hardware and accessories such as hinges, drawer glides, buttons etc are not covered. They said it had to be accidentally done which made no sense. If that was the case this Protection plan was No use to me. The zipper still needs replacing. I recently filed another claim for accidentally dropping a pair of scissors puncturing a rip in the seam of my seat cushion. They denied this claim because they said the specific damage is not covered because it was a Stress tear. But they told me to read my product specific coverage that states: rips, cuts, punctures or burns from a specific incident ARE covered. Nowhere does it states that it can't happen in the seam. I filed a review with Consumer Affairs and after reviewing it again they still said they would not repair it because no matter how it happened it is still considered a stress tear. It was a very small tear when it happened in February 2025, but its getting bigger.
  I'm addressing both claims because the zipper was covered under this protection plan at the time it occurred.

  

  Business Response

  Date: 07/08/2025

  Guardian Protection Products has researched the complaint filed by ****** ****** and previously attempted to make contact. We will be attempting contact with the consumer again in order to work towards a resolution of the complaint. Thank you for keeping us aware of concerns brought to your attention by our customers. 

  Customer Answer

  Date: 07/08/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: this Business is a fraud. They take your money and tell you that accidentally causing a rip in the seam is not covered because it is a seam separation. How does that make sense. Also zippers are not covered. That's the main reason for getting a protection plan. I've read other reviews and I'm not the only one who has had the same or similar complaints with them. This plan is suppose to have coverage of up to $1558.00 of which it has not provided any!
  
  
  
  Sincerely,
  
  
  
  ****** ******

  

  Business Response

  Date: 07/09/2025

  We would like to thank you for taking the time to voice your experience with Guardian Protection Products. We are saddened to hear that the damages you have experienced were found to be ineligible for coverage based upon the Protection Plan that you purchased but look forward to working with you to resolve any future damages your furniture may experience that do meet the requirements of your plan. 

  Customer Answer

  Date: 07/16/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  Guardian Protection Products are a Scam and I would like to let consumers know to be aware of them and DO NOT Purchase their Protection plans. Please read All the negative reviews on Consumer Affairs. BBB please let consumers know that this is a business that does not and will not hold up to their promise.
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a warranty claim (Claim ********) with Guardian Protection Products for a sofa with internal spring failure. The same issue was previously covered and repaired in 2023 under the protection plan I purchased through ***** ** *** This time, despite a technician visit and a photo clearly showing a spring protruding through the bottom of the couch, Guardian continues to deny the claim, stating no damage exists.
  
  They have refused to share the technician’s report and are classifying this as a “foam” issue, which is inaccurate and unsupported by the visible evidence.
  
  I have made repeated, documented efforts to resolve this directly. Guardian continues to issue copy-paste replies and has made no effort to reconsider the claim in good faith.
  
  Resolution Requested: I want Guardian to honor their protection plan and cover the necessary repair or replacement of the couch due to the spring system failure.

  

  Business Response

  Date: 07/03/2025

  
  We are sorry to hear you want to cancel the Protection Plan on your furniture. 
   
  If you wish to receive a pro-rated refund of your protection plan, please forward your request to ********************************** 
   
  Please be sure to include the reason for your request and a copy of your receipt from purchase if we don’t already have one. 
   
  You should expect a response to your request within 5 business days of submission. 

  Customer Answer

  Date: 07/03/2025

  
  
  Complaint: ********
  
  I am rejecting this response because it completely misrepresents my complaint.
  
  I have never requested to cancel the protection plan. My complaint is that Guardian has repeatedly refused to honor the protection plan by denying a valid claim involving internal spring failure of my sofa. The spring system has collapsed to the point that a spring is now visibly protruding through the bottom of the couch, and the same issue was previously repaired under this plan in 2023.
  
  Instead of addressing the photo, repair history, or technician visit, Guardian has continued to deflect without explanation and now falsely suggests I asked to cancel coverage, which I did not.
  
  My request remains simple and unchanged: Repair or replacement of the couch due to the internal spring failure, as covered by the plan.
  
  
  
  Sincerely,
  
  
  
  ****** *****

  

  Business Response

  Date: 07/08/2025

  Guardian Protection Products has researched the complaint filed by ****** ***** We will be contacting the consumer and working toward a resolution of the complaint. Thank you for keeping us aware of concerns brought to your attention by our customers. 

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 4th, 2025 I filed a claim for my damaged furniture that I had purchased GPP insurance for. They did not respond for over 4 months at which time the denied the claim because it was out of the 30 day time frame . I had provided all documents and requested information the same day I filed my claim. I do not feel it is right to deny the claim because THEY failed to respond for four months. I feel scammed and would like reimbursement for my damaged furniture that I had bought their insurance to cover

  

  Business Response

  Date: 07/02/2025

  Guardian Protection Products has researched the complaint filed by ****** ********* We will be contacting the consumer and working toward a resolution of the complaint. Thank you for keeping us aware of concerns brought to your attention by our customers. 

  Customer Answer

  Date: 07/03/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: they still did not provide a resolution.  All I would like is the store credit for the damaged furniture that I purchased this insurance for.
  
  
  
  Sincerely,
  
  
  
  ****** ********

  

  Business Response

  Date: 07/08/2025

  We would like to thank you for taking the time to voice your experience with Guardian Protection Products. We are saddened to hear that the damages you have experienced were found to be ineligible for coverage based upon the Protection Plan that you purchased but look forward to working with you to resolve any future damages your furniture may experience that do meet the requirements of your plan. 

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the “Goof Proof” warranty for my new bedroom set purchased December, 2024. On Monday, June 23rd, I submitted a claim for a stain from a very mild glass cleaner on top of the dresser. The claim was denied because Guardian Customer Service indicated the stain was from “Caustic Substances: Any damage caused by corrosive or caustic materials”. Therefore, the claim is denied. I did not clean the dresser/ mirror since I purchased in December. I was completely shock at the cheap materials made for the bedroom set. In addition, both nightstands were damaged from similar stains. I was given credit for one and I’m waiting Guardians decision on the other nightstand. It has a clear ring stain.
  
  The policy states the following:
  INDOOR WOOD AND HARD SURFACE FURNITURE:
  a. All stains.
  b. Gouge, heat mark or liquid ring.
  c. Chip, scratch or breakage of glass or mirrors and loss of silvering on mirrors including crowned or curved glass.
  
  Guardian needs to honor their “good proof” policy I paid for!!!

  

  Business Response

  Date: 06/30/2025

  Guardian Protection Products has researched the complaint filed by the consumer. We will be contacting the consumer and working toward a resolution of the complaint. Thank you for keeping us aware of concerns brought to your attention by our customers. 

  Customer Answer

  Date: 07/01/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory providing they indeed contact me with a resolution.  If not, I’ll be opening up the complaint as a follow up,
  
  
  
  Sincerely,
  
  
  
  ****** ******** 

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:06/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a warranty with guardian for my furniture and when I went to utilize my warranty to file a claim it was denied 2 months after them continuously dropping the ball, not responding to my emails, and not allowing me to speak with a representative when calling, automatically disconnecting saying your case is being worked on and they will follow up. This has been the worst warranty service I have ever experienced and I am just seeking a refund at this point. They are promising and guaranteeing good customer service at the least and I have yet to receive that outside of claims being denied. I am highly disappointed and this company is falsely advertising taking customers money and not delivering on their services.

  

  Business Response

  Date: 06/27/2025

  Guardian Protection Products has researched the complaint filed by ***** *****. We will be contacting the consumer and working toward a resolution of the complaint. Thank you for keeping us aware of concerns brought to your attention by our customers. 

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a section in September 2022, with a warranty. May 19 2025 I submitted a claim for a broken frame piece in the arm. Three weeks later they send a repair man. Who was in my home for less than two minutes, said it’s unrepairable and left. Then I proceeded to contact the company about proceeding and they said they were waiting on the report from the repair man. Then they get that report and then Thursday June 19 said that they needed to know from the store that I purchased it from if there’s any sort of sofa that they could replace it with after five days of them, not responding to me about this I called the store myself got all the information that they do not have the sofa at our place within 13 minutes. Ask the store to please send the information to the warranty. I proceeded on a Friday June 20 to call the furniture store again to confirm they sent the information then called the warranty company only to be told. They’re waiting on the furniture store. Now it’s been six days when they guaranteed it would be five days and I still have no resolve. I have now called nine times in six days. Now on Monday June 23 8:30am I was told in the morning that I would have resolved by the end of workday so I called back at 4 PM and was told I was never told that and they would have no answer for me. I then requested to speak to a manager was told managers are in a meeting and I refuse to hang up and said I will sit on hold until they get out of the meeting magically a manager all of a sudden was available, and that manager proceeded to tell me that I would have information by the end of the day and I asked what time was the end of the day and she said we are closed till at nine at 8:30pm I call back and they’re closed and I have no information. I asked to speak to the “agent” processing my claim and was told they have no phone number for them.

  

  Business Response

  Date: 06/25/2025

  Guardian Protection Products has researched the complaint filed by ***** *********. We have contacted the consumer and are in the process of resolving the complaint. Thank you for keeping us aware of concerns brought to your attention by our customers. 

  Customer Answer

  Date: 06/25/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I have not yet received my credit for the sofa. And I only got the price of sofa not the taxes, and warranty that I had to run around doing the work that the company should done.  I want all my money 
  
  Sincerely,
  
  
  
  ***** *********

  

  Business Response

  Date: 06/27/2025

  Guardian Protection Products has researched the complaint filed by *******. We will be contacting the consumer and working toward a resolution of the complaint. Thank you for keeping us aware of concerns brought to your attention by our customers. 

  Customer Answer

  Date: 06/27/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
   ***** ********* 

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 3 year warranty for furniture protection. I made a claim several claims starting in 3/11/25. They responded stating they needed picture of sofa I sent pictures. I then received an email stating that only certain parts of the sofa was approved. They brought the sofa down into section in several different claims. I called rooms to go on. Several different occasions was told over a months time that they will call me back by the end of the business day with an update never received an update until June 17, 2025. Just for them to state that they needed to call one point protection, also known as guardian protection product because they didn’t have a service technician in my area. I called on point protection also known as guardian product protection for them to tell me that they will call me back in 3 to 5 business days when they find a technician in the area this has been going on since March 12, 2025 the claim has still not been completed. both companies have been playing ping-pong between each other my claims have not been completed.

  

  Business Response

  Date: 06/19/2025

  Guardian Protection Products has researched the complaint filed by ***** ******. We will be contacting the consumer and working toward a resolution of the complaint. Thank you for keeping us aware of concerns brought to your attention by our customers.