Business ProfileforPella Windows & Doors

We signed contract with Pella Windows in March 2022 for Pella 250 Series: 1 Sliding Patio Door and 10 Windows for $15,253.00. Installation Date Scheduled for July 5, 2022. Our First sign the installation was not going well was the Installer called and said his truck broke down and he could not make it! Then they show up the next day around noon to start and began to saw the inside of window frames out to make windows fit opening (Living Room and Bedroom window) for 3 hours with saw dust going all over the house! It took them all day to install 2 windows and I contacted **** ******* & **** ******** Pella Operation Managers to let them know "I did NOT want anymore windows installed" after seeing what kind of job the installers were doing. Pella does not have their own employees install windows they hire contractors that don't know what they are doing, don't show up and do not care about their workmanship (they get paid regardless). Pella begged me to let the installers complete the job and they assured us that everything would be okay and we would be happy with the finished product! BIG Mistake!!!! Over all we have had Broken Windows, window Bent/Replaced 3 Times, No Flashing around windows, bad caulking, Ice on Inside of Window Frame/Glass, ETC, ETC, ETC, ETC!!!!!!! We have been trying to resolve the issues with Pella since 07/05/22. Needless to say we have "NOT" been Happy with our Pella Window Installation! IF ANYONE IS CONSIDERING NEW WINDOWS PLEASE DO YOUR RESEARCH!!!!! We thought PELLA was Reputable Company! They have never offered us any compensation for all of the problems we encountered with our installation which has taken a year to complete! All I can Say is "Please Do Not Make the Mistake We Did!" Save yourself a lot of "Headache"! When you pay over $15,000.00 for New Windows "You expect a Good Product and Good Installation!" "The Customer Should "Not" have to make sure the Windows are Installed Correctly!" ******** *****, Mt. Washington