Business ProfileforRedemption Solar and Roofing

Redemption Solar does not give the full details that a consumer needs to make such an expensive investment. It took over 5 months for my panels to be installed correctly and for the system to finally work. I had several crews of contractors in my home, in and out, redoing the entire system, from the attic to the basement. I had to call Mike and Michael multiple times to get a phone call with them to ask to get out of the deal, which they would not allow me to do. They reimbursed me $500 for my troubles after multiple phone calls and hostile emails. I was misinformed that the solar panels would provide power if the grid goes down, which was the main reason I wanted the panels in the first place. I asked Michael about this multiple times and he assured me I would have power if the grid went down, even without a back-up battery. This is completely false information. You will not have power if the grid goes down unless you purchase an expensive back-up battery. Additionally, I did not receive a $9,000 tax credit as Michael said I would. I am not in that income bracket to receive that amount. My bill has gone down but with the solar panel payments, it doesn't make much of a difference. I would recommend doing all of your research and not just trusting what this company tells you. The sales techniques are misleading and dishonest and I am deeply disappointed that they stand on the values they claim.

Thank you for your response. We're sorry to hear about your negative experience. We were under the impression that everything was taken care of on our end and are deeply sorry. At Redemption Solar & Roofing, we strive to provide exceptional service, and it's disheartening to learn that we fell short of your expectations. Please know that we value your satisfaction and take your feedback seriously. We always inform our clients that grid-tied systems, for safety reasons, do not function when the grid goes down. Upon receiving your complaint, our team immediately took action to rectify the situation. We went to great measures to ensure that everything was made right and that you were fully satisfied with our service. Our goal is to leave every customer feeling happy and confident in their decision to choose us. We understand that misunderstandings and mistakes can happen, but we genuinely care about our customers and always aim to go above and beyond to make things right. We truly appreciate your review, but please remember ALL we did to make things right. If there's anything else we can do to further address your concerns or regain your trust, please don't hesitate to reach out to us directly. We value your feedback and are committed to continuously improving our services. Thank you once again for bringing this to our attention. Best Regards, Redemption Solar & Roofing.