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Business Profile

Sewing Machine Dealers

Austin's Sewing Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sewing Machine Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my Singer sewing machine in to get minor repairs and cleaning.  I put $50.00 dollar down.  I was charge $130.  After I got home and tried it.  The machine was in worse shape.  ****** tried to sale me a new $500 machine.  

    Business Response

    Date: 09/06/2023

    This was my response by email.   This person cheated my store.  I have no idea why she even complained.

    I am confused about your BBB complaint. You took your machine home with you.  We do not have it.  You also cancelled payment for the services we rendered and a new part we put in your machine.  I spent 45 minutes trying to help you find an affordable machine you could use when you brought the machine back in. 

    When you took your machine home after we serviced it it was definitely working.  Their was proof of all the sewing they did on your machine.  We are not responsible for your actions once you take it home.

    I have a note on your account in our system saying Not to accept any type of payment except cash since we are the ones who actually lost money on this transaction.
    *

Austin's Sewing Center is NOT a BBB Accredited Business.

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