ComplaintsforR&B Roofing and Remodeling

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed a contract with R & B Roofing & Remodeling 3/22/24. It was to rebuild 2 exterior walls and install new windows on my enclosed front porch. Work finally started 6/3/24. The work was not correct. Workers told me they would make it pretty when they were done. I called *** ****** **** ******** ********* 6/6/24. The building commissioner came out before noon and put a stop work order on my house. R & B has still not responded to this. A salesman called me last night and said he was unaware there was a stop work order. The city as of 6/10/24 said they would give them 1 more day to respond. I still have heard from no one. The total cost of the project was for $11,200. I gave half up front to order the custom windows. I have construction material and garbage in my front yard. Clearly framing is incorrect and window installation is incorrect.

  Business response

  07/01/2024

  We are in progress with this front porch project. We have received the proper permits from city of New Albany and are following code. We **** make the adjustments to ensure the project is installed correctly and **** involve the customer throughout the project. 
  *** *** ****** ********* noted there are only minor fixes to be performed to get the project up to code and continue.  We expect to finish and satisfy our customer. Thanks. 

  Customer response

  07/01/2024

  ********** ********  
  I am rejecting this response because I consulted with 2 companies who stated the porch needed to be completely demoed and rebuilt. The porch was to be rebuilt so it could be squared before the new windows were installed making it more energy efficient. Only 1 wall was rebuilt and it is completely not square. It was rebuilt the same way. The other wall was never rebuilt at all. The inspector was not addressing the issues with the exterior siding and around the windows. The installed windows are actually the incorrect size and have been installed with spray foam, which  already voided the warranty. None of the issues are being addressed. I am not willing to pay for a what was to be a rebuilt front porch with well fitting new windows and a door. R & B is only willing to band-aid what **** surely be a problem for me. There is not room for any trim around the new windows nor the door. I have retained legal counsel in this matter.

  
  Sincerely,
  
  ******** ********

  Business response

  07/02/2024

  I have removed **** from this project and have asked that ***** and **** from my office reach out to you. We have received the permits from the city.  All work **** be performed per code and the signed contract.  Please respond to ***** VM and texts. 

  Regards.  

  ***** ******* ************

  Customer response

  07/03/2024

  
  Complaint: ********
  
  I am rejecting this response because my understanding is the existing windows that R & B installed **** stay. The warranty is voided due to incorrect installation. They are not the correct size and therefore do not allow for proper installation. New windows would need to be measured and manufactured. The entire 2 walls would need to be removed and then built according to code. There are exterior issues from the awnings being removed and not repaired, and there is no mention of the the repairs to the siding surrounding the porch. I have retained legal counsel. I signed the contract in March with 50% down. I still have a front porch that can not be secured and have trouble getting my mail. I am not willing to accept just correcting things and going on as the entire project is wrong and not what I contracted for. I have consulted with two companies who also stated the two porch walls needed to be completely removed, correct size windows ordered, and the exterior issues repaired properly.  R & B I believe has been served by my attorney.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  08/10/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I signed a contract in November of 2022 and paid by certified check in the amount of $15,000.00. As of August 2023, the work is still not complete. Several attempts of phone calls to the office have not been returned. The partial work that has been completed needs repaired. The workers who installed my siding destroyed the inside of my house. Damage to drywall was un-repairable and had to be completely redone at my expense. There is still siding that has not been installed leaving the house vulnerable to exposure. The workers had to redo the siding and insulation several times due to me inspecting their work and determining that the insulation I paid for was never replaced and they tried to cover up moldy insulation by installing new wood panels over the old. The contractors working at my house stole items out of my shed (I have video evidence of this). The owner of the company came to inspect the work and was seen on video describing what a poor job they had done. (I have video evidence of this). No attempt of resolution has been made by the company. The roof that was put on has nail pops that need to be fixed.

  Business response

  08/20/2023

  After checking in on your issue. I found that the siding was special ordered. Twice, first time is was delivered but we were a little short on materials,  the additional that was ordered came in as the wrong materials.  However the correct materials have come in and it is my understanding that the issues has been corrected or will soon be corrected.  If you have any additional issues or questions contact be directly at *************

   

   

• Initial Complaint

  09/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The work was performed on Friday, 09/09/2022. The contract was to wrap porch columns. A lengthy conversation with contractor on Friday morning indicated that the columns would be wrapped from edge to edge to minimize visibility of the seams and the base of the columns would be caulked and painted. Contractor worked only a short period of time and then snuck off with no notification to homeowner and no opportunity to review and approve their work. My ******* and I reviewed their work the following day and found it to be unacceptable. There were bulges in the wrapping, seams all over the columns versus just on the edge, and the base of columns had not been caulked/painted as originally planned. I have had several contractors review their work and have deemed it to be a train wreck. I tried to notify contractor of problem and all they did was the. There has been no effort on their part to correct their deficiencies. The cost of the job was $3,800 and I paid them 50%. i I have contacted contractor several times to resolve matter and there has been no return phonecall.

  Business response

  09/15/2022

  This is not the sequence of events that occurred. 

   

  During the initial appointment, it was recommended that the columns be completely replaced due to how warped they were. The homeowner instead wanted to wrap the columns with metal. 

   

  The homeowner was told that we would try snd put the seams on the corners of the columns. When the day came to complete the work, the laborer called our production manager and said that due to the columns being warped, he could not put the seam on the corners as originally planned and had to put them in the center.  

  The production manager immediately called the homeowner and explained the situation over the phone and then had her step outside to speak to the laborer about the situation. During her interaction with our laborer, she cussed about how the builder of the columns screwed them up and didnt know what he was doing but she instructed our laborer to keep working. 

   When he finished, he knocked on the door but no one answered. 

   Several days later the homeowner called and pretended she had no knowledge of our conversation on installation day about how warped her columns were. She claimed she never spoke with the production manager on the phone, or spoke with the laborer. 

   This matter has been moved over to our legal department due to non-payment. A lien is set to be filed on Monday, 9/19/2022 per our contract. 

• Initial Complaint

  11/16/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a contract with R&B Roofing and Remodeling June 9,2021 in which I signed a 20k contract to have my siding and gutters done ,also New Address Display and porch rallies . My First issue was that my gutters were just put on 11/1/21 and my home has Endured have rain and flooding issues do to. My second issue is that the Interior of home walls and electrical wires were destroyed due to the replacement of the siding (siding screws driven thru wall ). My third a Biggest issue is A breach of contract My Original contract is for 20k and if any Additional work is need ; we would need to Reevaluate the contract . My Contractors now 32k without any agreement , I also have never been contacted about any additional work that may have been done . R&B is claiming they put 15k worth of wood on the Exterior of the home without out my Consent or acknowledgment . My Forth issue is That R&B Roofing sent a fraud a document stating I signed but is a wrote over copy of the first and only contact for 20k . In summary I have no problem paying the original amount of contract or any issue that we come into pre agreement . R&B is very unprofessional like it says in there reviews, there been weeks after months at a time were I couldn’t get in contact, my gutters have just been replaced on my home after being down for 5 months and causes water damage. They are also claiming they have not done any damages at to the home , even though I had my home inspected just prior to R&B starting work, they refuse to fixing damage and staying in contact.

  Business response

  11/16/2021

  This customer signed a contract, when it was time to collect they refused to pay. Made constant promises of payment, they ask us to fix make believe issues and we fixed them with the understand we would be paid when completed. After we did everything to the customers satisfaction and they still haven't paid. Attached is the legal paperwork. This isn't a BBB issues we are in the process of FORECLOSING on this property...Now the customer has additional legal and interest due per the signed contract. 

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