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Business Profile

Baker

Heitzman Traditional Bakery & Cafe LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for my wedding cake in full on 9/14/24 for my wedding on June 21, 2025. I ordered a 4 tiered simple piping wedding. I called Thursday 6/19, and I was promised my original delivery time of 3pm by the latest. I was assured it would be delivered between noon and 3pm. The day of my wedding at 3 pm comes and goes with no sign of the cake. My day of coordinator, mother, mother in law, Florist, and my aunt are all calling Heitzmans to see where the cake is. Nobody is answering! Finally, my day of coordinator reaches the delivery driver, and he tells her he is a few minutes out. The cake did not arrive until 5:15 pm! My ceremony started at 5:30 pm! It was carried in on one shoulder by a man and dropped off, which I witnessed lining up for the ceremony. My florist asked the 3 people that dropped it off to help put the flowers on because they were going to drop it and leave. When I called today to get my delivery fee refunded, the driver told me he was there before the ceremony, and I was harsh for asking for the delivery fee refunded. He also said that they hand put all the flowers on the cake, which is not true because my florist asked them to help put flowers on and the conversation was witnessed by my day of coordinator, my mother in law and obviously the florist. Update: The owners son called me 7 times in the matter of 10 minutes after posting this review. He said I was being unreasonable for posting this review. I told him I was too upset to speak with him and I would call at a later date. I spoke with the owner Marguerite today who was unapologetic about the situation and how her son handles business. Very disappointed in this company. She shared that they were not late and they are supposed to be there before the ceremony starts even if its 10-15 minutes before walking down the isle and you're cake is not decorated. She also said they have been in business for 5 generations and cakes will always be delivered one handed and on a sweaty person's shoulder.

Heitzman Traditional Bakery & Cafe LLC is NOT a BBB Accredited Business.

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