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Business Profile

Property Maintenance

Launch Property Management

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Launch Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see

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Launch Property Management has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This apartment complex failed and they breach our lease for unhabited

      Business Response

      Date: 07/17/2024



      The legal occupant for **** ********** ** *** *** was ******* ****** on a Section 8 lease.  *** ****** ******–who we understand to be the tenant’s father–was an unapproved resident at the unit, which was a long-standing breaking of the Section 8 lease terms, along with breaking our lease terms. ******* ****** has not paid his portion of the rent since July of 2023.  His lease was terminated in April of 2024 and eviction proceedings enacted in May. The various court dates for the eviction took place on June 20, June 26 and July 9th of 2024.  ******* ******* ****** ******* and another unauthorized female resident were ordered to vacate the unit on July 9th. ******* ****** currently has a significant past due balance as he has not paid any portion of the rent for 12 months.  The property manager confirmed that the tenants have just vacated the unit as of 11:00am today, July 17, 2024.  


      With that said, ***** *** *** *** has had twelve maintenance issues reported via the call center and software we utilize for maintenance requests.  One of these issues was a significant sewage line collapse in July of 2023 that required extensive work and took some time to complete. We have documentation of all twelve of the completed work orders, along with pictures and notes related to the work accomplished in the unit. We are happy to provide this information if requested.


      Thank you,

    Launch Property Management is NOT a BBB Accredited Business.

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