Business ProfileforDauenhauer Plumbing / Heating & Air

I titled my sales meeting today "empty promises". I used this company as a case study. This company Davenhauer answers the phone " How can I make you smile". I don't think you could be farther away from the truth. Had a leak at the base of our toilet. Busy day work people all over the building. Called Dauenhauer. Got this companies name from the internet. Should have searched BBB reviews. I would have seen all of the 1 stars and would have known they are dishonest. They sent out a guy. I couldn't call him a technician because he did absolutely nothing other than charge me $252. and ran out the door guaranteeing me the problem was corrected. I guess I should have left my customer and checked his work. Didn't think he would just flat out lie. After about 20 minutes I ran upstairs and flushed the toilet. Leaking exactly in the same spot. This was a Friday evening. We had a major meeting Sunday couldn't have a leaking toilet. Called again. They sent out a child Saturday. But I can say at least he stayed longer than 10 minutes. He tried to charge me another $252. for a part he said I might need at a later date but it had nothing to do with the leak. This time flushed the toilet before he left. No issues. 10 minutes later flushed the toilet again. Leaking from exactly the same spot. Saving grace. A painter in building heard me complaining. He asked to look at my problem. He took the toilet apart and showed me absolutely nothing was replaced to fix my problem other then they probably just tighten 2 screws. I'm not a plumber. I relied on this company to do what was necessary. This painter told me he could have our problem fixed in 1 hour. He took one of my employees to the hardware store. Purchased a new toilet installed it and my problem was solved. Wow. he's a painter. Called Dauenhauer 3 times. Still waiting for a response. I see this is a culture in this company. Not just the guys they send out. NEVER USE DAUENHAUER. They have major internal problems.