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Business Profile

Physical Therapy Supplies

Magna Wave Pemf

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Physical Therapy Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a “loan” with the company. I have asked multiple times (via email) for an official loan statement (principal, interest, payment). They will not provide me with a statement. They have 3 different “principal” amounts they have given me. Nothing is accurate at all. I also signed a contract to have the payment automatically paid via direct debt of my bank account. They have been making payments via my credit card and charging me a 3% fee. They are also spreading inaccurate information about their products and FDA claims.

    Business Response

    Date: 08/03/2023

    See the attached letter (with exhibits) on behalf of MagnaWave.

    Customer Answer

    Date: 08/04/2023

     

    Complaint: ********



    I am rejecting this response because:

    This does not answer my question.  

    I have asked for an official statement. I am requesting balance, plus interest, payment. As you would receive with any loan. The statement they provided does not give the correct information nor do they even have the loan amount correct. See communications they provided.

    I also did not approve the payment to be made via credit card, I gave bank account information for auto payment, they charge my credit card and charge me a fee! 


    I want me payments made via bank debit and reimbursed for the 3% fee they have added to the entire loan. I also want an official loan statement.

    Sincerely,



    ***** *****

    Business Response

    Date: 08/11/2023

    Please allow the attached letter to serve as the Reply to *** ******* Rebuttal. 

    Customer Answer

    Date: 08/18/2023

     

    Complaint: ********



    I am rejecting this response because: 

    1. This is not an official loan statement 

    2. I am completely over charged for 12% interest. 12% on $4935 is $592.20 I have paid well over $600 at this point. 



    Sincerely,



    ***** *****

Magna Wave Pemf is NOT a BBB Accredited Business.

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