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Complaint Details
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Initial Complaint
01/05/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
We had a tune up done and then started experiencing some issues with the vehicle sputtering and giving us a low oil pressure light. We took our lexus to Lexus of Louisville to have them diagnose the issue. They kept the vehicle for a couple of days and said they took it apart trying to figure out the issue and the only thing they could find was metal in the oil and that we needed to get a new motor costing thousands of dollars. We thought something sounded wrong per we had just had the oil changed and no metal was found in that oil. We took our vehicle to get a second opinion somewhere else. The person only had the vehicle for two hours and found the issue. The vacuum hoses had been put on incorrectly when it was put back during the tune up. The hoses only had to be put on properly to solve the issue. If Lexus of Louisville had truly taken it apart trying to find the issue the hoses should have been put on correctly from them taking it apart. They lied about finding metal in the oil and tried to get us to buy a new motor unnecessarily. We will not be upgrading our car with them per they now appear untrustworthy. How they conduct their business today affects what business they get tomorrowBusiness response
01/15/2024
Customer has been refunded.
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Contact Information
2400 Blankenbaker Parkway
Louisville, KY 40299
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.