Business ProfileforDXP Imaging

I would like to speak to someone in their billing practices. What they are doing is absolutely inappropriate and not a way to conduct business, especially with people that are patients that have medical bills coming in at them from everywhere. Several months ago I found a statement billed in July 2023 and I wanted to make sure that I had made that payment because again I have many medical bills coming in from having medical procedures done. When I called I was told On their recording that there was ‘no outstanding balance owed on this account at this time.” At that point I filed my July statement away assuming it’s paid with all the rest of my medical bills and figured that was the end of it. I get a call today 2/2/24 from a lady in collections ****** telling me that I owe money on this account I proceeded to tell her that I called a recording and it told me I had no balance. I didn’t know if this was a legit phone call so I decided to call the number again and got the same recording no money owed....I called the co. number and spoke to a man named ******. This was on 2/2/24. I called spoke to him about the situation and he told me that the billing practices are as follows. Only one statement gets sent out (no further statements) are sent out to patients regardless whether the bill is paid or not paid. He then proceeded to tell me that if the billing is not paid within two months it is sent off to go to collections. He also said that is why the recording said I have no outstanding balance on this account at this time was because it’s already been sent off to collections. Easily 1 statement that may or may not arrive can easily get overlooked by accident. I actually had moved back in 2017 so that $14 bill never got forwarded as well. For me to only owed $38 (one back in 2023 & 2017) that I was unaware of is unacceptable and not the way for a business to conduct their billing. People should receive a past due notice not everyone ignores their bills I pay my bills.