38 Customer Reviews
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Review from Bob M
1 star04/18/2024
It’s rip off. Like the dealer and locksmiths Car Key Express wants you to buy a key from them. These keys are mass produced in China for a few dollars at most. So the third party will charge you a lot for something you can buy for about $10-$15 on line. And that’s why people will go to the effort to do it themselves. Car Key and the rest can stuff it. I did myself and it cost a total of $64. All you need to know is on line.Review from Edward W
1 star04/18/2024
Worst company ever! I had an appointment 9-12 today. I missed work all morning and not a single call...nothing! Called and they said someone would call back they never did. Really mad, never consider using this company.Review from Martin S
1 star04/17/2024
CKE Had a booth at Costco. I asked if my keyfob was available, car stated they had two. I purchased them both. They lied as they did not have it in stock. I was told the key fobs would be shipped in a week and after 3 weeks, I called and was told they were back ordered. I told them I would wait. The very next day, I received a cancellation email and was instructed to go back to Costco for a refund. Not very professional.Review from Valor G
5 stars04/17/2024
Best experience ever! I ordered 2 keys to be made at two separate times. Raul of Tampa came to my house and cut both keys on 2 separate days. Each time he came to my house with a great attitude and a focused mindset. This guy gets the job done right. The company is great and Raul explained everything in detail on what he was doing. You guys have some great people working for you. He needs a promotion!Review from Cyn S
1 star03/07/2024
The worst ! Sold me a aftermarket key fab that battery died in two days . Supposed to be a new one ! One week later hasn't replaced it ! Doesn't return calls or answer phone. Terrible in every way !!!!!Review from Ken S
1 star03/04/2024
Absolutely the worst customer service in the world. I have left Voicemails, left emails no responses. I call at 8:30AM everyday and cannot get through and no call backs. I will contact credit card company today and challenge the charge. I have been waiting 3 months on this.Review from Asok A
5 stars02/20/2024
i purchased a backup keyfob for my 2000 prelude from car keys express at the longmont, CO sam's club early February 2024. since older model fobs are not kept onboard the truck, so it was mailed to me ... when it arrived, i was very pleasantly surprised that the fob was a genuine Honda brand fob identical to my original one! i called the number on the order form to have the truck come to my house to program the fob with my prelude, and the truck came b by just a few days later. the two techs quickly programmed the fob, which worked perfectly, and cost less than half of what a Honda dealer would have charged. the two techs were friendly and professional, and my experience with car keys express was excellent! [this was order number 1091350]
Car Keys Express/iKeyless Response
03/05/2024
Thank you so much! We really appreciate you taking the time out to write such a nice review and of course we appreciate your business!Review from Lawrence B
1 star12/24/2023
I had some keys made at Costco in Garner, NC while Keysexpress was there. The vehicle that I had the keys made was at home 60 miles away. The staff at Carkeys Express told me as soon as I got home to call their number and they would walk me through the programming process. I called the number, left repeated voice mails, sent a text and got no response for a few days. I finally received a text saying bring my vehicle to their location and they would program it; that is not what I was told I would have to do. They assured me I could do it remotely. I now want a refund and have gotten no response. I am out $$$. They did not keep their word.Review from Karyie B
5 stars12/20/2023
I'll try to be short. I'd say 3 yrs ago, in March, a few weeks before the "Covid Chaos & shut downs", I bought a used car from Cochran Kia @ Robinson. The dealer had ONLY 1 fob, and did NOT mention it, till I was signing last few papers. We are walking towards car and I see him handing me ONE fob. Huh? My car is keyless entry + push button start, so I don't use keys. Therefore, if I lost the ONLY fob, I was given, I am screwed. Kia dealer did tell me it was about $100. I didn't second guess him. It was such a a long day & I was getting a headache & I know, it's my fault but.. I wanted to go! VERY Pathetic, cuz he already had the sale, you know? Either way, I've been pushing my luck, for 3 years & didnt feel to lucky. For some reason, I just finally starting to research info on Kia fobs. I went to Kia parts & guy said it was $260 to buy fob & $290 to program it. I could buy it online, instead of Kia, so I can save a lil money, but I still needed to get it programmed at Kia. Or vice versa with prices. Basically, ONLY a few dollars shy of $600. Last week, I looked on Amazon & found a reputable car key dealer. Basically Amazon key guy said something to the effect that he didn't have exact model. Ugh. I then recruited my kid to help me & within ONE hour, NO joke. We had 3 fobs ordered & paid for & just waiting for confirmation date of appointment. WOW! Fast Fwd.. Dec 2023, I met Car Keys Express (key guy) in a parking lot and like 15-ish min, I'm done AND on my way home! Plus, I have an after market remote start and... NOPE, NO problems & NO b.s.. I'm VERY happy. All is good! The best part & the grand finale IS.. I got 2 fobs from Key Car Express, instead of ONLY 1, from Kia & STILL saved approx $200. Yep, So that's my story. Plus 1st time experience with Car Keys Express, wasn't chaotic nor aggrevating. I would try them 1st, before ANY else IF I ever need help again, in the future. All is 101% honest. G'luck on your key adventure!Car Keys Express/iKeyless Response
12/21/2023
Oh Karyle! Thank you so much! I am so glad that you had such a great experience and that you saved so much money. No one ever realizes how much a new key costs until you need one! We hope you don't need us in the future, but if you do, you know we'll be here!Review from Cherika H
5 stars12/08/2023
Caleb and John were ABSOLUTELY AMAZING here in Marietta Ga located in The Sam’s parking lot. They were very friendly and professional while changing the battery in my key fobs. Great customer serviceCar Keys Express/iKeyless Response
12/21/2023
Thank you so much for taking the time to leave us such a great review! We appreciate it and your business so much!
Customer Review Rating
2.89/5stars
Average of 38 Customer Reviews
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