We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Industrial Recycling

Derby City Recycling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Industrial Recycling.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was illegally towed from a car lot I had contacted the lot and asked them to meet me to scrap the car it was another week before we met up and where we arrived to the location of the vehicle it was gone they said they didn't have their car I was then sent a letter for a bill via certified mail that I owed 900 dollars they didn't have my consent to tow nor can they provide any information on the property owner or who gave them permission to enter private property and remove the vehicle the owner has sent me 3 numbers that have noted they aren't the property owner it

    Business Response

    Date: 03/03/2023



    Thank you for our recent conversation on this matter. Detective ******* responded back to us on this matter. He advised us that the Ms. ***** ***** has until the 8th of this month to come and pick up her car. The car  was burnt and parked at **** ******** ***** **** **. The tenant called it in due to the vehicle blocking their driveway. The vehicle looked as if it had been pushed up into that parking area with the converters cut off. Owner of the vehicle did not reside at that residence. and we received a call to tow it. Ms. ***** was upset with us because we would not buy the car. Detective ******* has advised us to call him after the 8th if the owner has not picked up the car. He will then advise us on the next step to resolve this matter. We have tried to reach out to the tenant that called it in and Ms. ***** but both parties have blocked our numbers as well as a cell phone number. To my knowledge, we have never had a complaint filed against our business. We are willing to dissolve the impound fees but we are not a storage facility. With that being said, I hope you understand. We would like to resolve this issue as soon as possible. Thank you so much for your prompt attention on this matter.

    Sincerely,

    ******* *****
    Derby City Recycling

    Customer Answer

    Date: 03/06/2023



    Complaint: ********

    I was the one who reached out to the police on this matter because I was blocked by this company. There was never an issue about them not wanting to buy my car they defrauded me obtaining possession after I requested their services without my consent the police investigated and found wrong doing on their part that's why the car was released to me and fees set aside. It's illegal for a tow company to get a call from a tenant about a car in a parking lot of an apartment complex and not contact the owner before removal I think this should still go on their records for unethical practices and bad business practices 


    I am rejecting this response because:

    and the photo is of the thread with the owner when he stopped responding and would not tell me who the owner was 



    Business Response

    Date: 03/07/2023

    Good afternoon Ms. ******. This is ******* with Derby City Recycling. I wanted to let you know that Ms. ***** ***** picked up her car yesterday and had it towed off of our lot. She wanted us to buy it from her but we felt that it was in our interest for her to take her car peacefully and that way it would be in her possession. Thank you for your help.

     

    Sincerely,

     

    ******* *****

Derby City Recycling is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.