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Business Profile

Hospital

UofL Health - Jewish Hospital

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for UofL Health - Jewish Hospital's headquarters and its corporate-owned locations. To view all corporate locations, see

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UofL Health - Jewish Hospital has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was scheduled for a procedure even called 2 days before then drive 2 hours husband took day off of work and got a hotel just to arrive and be told it was canceled. So we paid $122 for hotel, 40 for gas and the. Had to eat out. They said I called the week before and canceled saying my ride had covid but we haven't even been sick let alone covid. I dont know what happened but its very unprofessional and the lady at registration wasnt nice. The ladies in the dr office was nice tried to help and even said it showed confirmed on there end. And the fact I did call 2 days before when leaving from another procedure I had and was told it wasnt canceled. So were out time and money and for nothing.

      Customer Answer

      Date: 07/11/2025

      I would like to get refunded, as we was out at least $200 plus time my husband had to take off work 

    • Initial Complaint

      Date:02/03/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a procedure June 10 2024 . They filed claim with insurance and said I owed 370.00. I paid the 370.00. Then in December they retracted the claim and refiled it and that showed I only should have owed 320.00 meaning they owe me a refund of 50.00. My account number is ************ The original claim was #********* and the new corrected claim is #********** They should have automatically sent me my refund after they got the eob showing I overpaid but they didn’t. when I call no one is available and the message box is full. I did finally speak to someone in billing that said they would send a message to refund department but I haven’t heard anything

      ***** *******

    UofL Health - Jewish Hospital is NOT a BBB Accredited Business.

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