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Business Profile

Health Insurance

Humana, Inc.
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Humana, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Humana, Inc. has 57 locations, listed below.

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    Customer Review Ratings

    1.2

    Average of 253 Customer Reviews

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    Review Details

    • Kelley C

      Date: 07/23/2025

      CenterWell is ridiculous. They require 2 notices by phone or email each time they refill a prescription. My cell phone does not work at my business. I am not at a desk for email all day. Then they say email/text/call from them/ call from me: they requires me to enter their portal TWICE. This is set up through *************** so they are dealing with old people. I am old and this was not required when I signed up 6 years ago. All of my prescriptions are different dates, so I will have to do this many many many times. I wish there was another choice. I am stuck here. Do not get a plan with this company.

    • Paul W

      Date: 07/19/2025

      Humana agent lied about critical aspects of Medicare supplemental policy. He stated that the Humana HMO required no pre-authorization for specialists and that physicians out of network could be used. Neither are true. These are only 2 of the numerous lies used to induce us to sign up for the policy. Humana is, directly or indirectly, enticing their agents to employ such fraudulent practices.

    • NANNYLETTE D

      Date: 07/15/2025

      I CALLED THE INTEGRITY DEPARTMENT AND A LADY ANSWERED THE PHONE. WHEN I ASKED FOR HER NAME, SHE DISCONNECTED ME 2X! AND THIS IS NOT THE FIRST TIME THIS HAPPENS. HUMANA IS SO USED TO DISCONNECTING THE CALL WHEN EVER THEY CAN'T ANSWER A CLAIM ISSUE!

    • Joseph G

      Date: 06/30/2025

      Horrible company that plays with people's life i haven't been available to see my meds either online or phone app for weeks. I call every day ive reset my passwords etc still nothing i have a oeder i placed 7 days ago and still no meds every time you call them they seem to be rude arrogant ignorant etc half of their staff doesn't speak much English and even the ones that do do not know how to fix the problem iam disabled diabetic and have a bad infection on my leg i have meds that they haven't processed yet that can help they seem not ro care between the diabetes and infection i could loose my leg they just don't care .i can't wait to opt out of this pharmacy they are horrible no management and humana doest care thats their parent company for my medical insurance. Please don't use centerwell pharmacy not worth it .i rate them negative 10000000 stars

    • Kacee S

      Date: 06/24/2025

      This company steals from hard working families. They pre-approved an orthodontic claim then refused to pay. I have been on the phone for a total of five hours not to mention the many times my orthodontist called to rectify the situation with no help. Thieves.

    • John M

      Date: 06/14/2025

      Would leave zero stars but I cannot. I am 61 years old and have been diagnosed with low testosterone as a matter of fact it's one of the lowest readings it was 100 and my free testosterone was 10. First my doctor called in a prescription for testosterone it was denied of course by Humana that's what they do. Then they asked for a review they called me to ask if I know how to self inject what to use what my dosage is ETC they said everything was fine if we have any other questions we'll ask your doctor well denied again. Doctor called in told him why he's prescribing it etc denied again. Went through an appeals process lost the appeal
      What is wrong with you effing people that's right I'm using bad language now because the other doesn't requests that I have that have been denied are really ******* me off so today I am switching out of Humana people I've been here before do not use this insurance company I beg of you

    • Michael S

      Date: 06/09/2025

      They are rude when calling them. I moved and lost my proair and I will have for them and told her I will to her I will pay that,SO RUDE! I HAVE BEEN ASTHMATIC SINCE I WAS BORN.this an emergency ,I could die

    • Loyal B

      Date: 06/06/2025

      Horrible. It may be inexpensive but it is useless. You will have to fight against them every step. They don't care about you but sure love your money.

    • Patricia M

      Date: 06/03/2025

      A man is horrible on their prescription medication coverage even when you meet your out of pocket price they still overcharge compared to any other company. Their coverage for procedures is also horrible stay clear of Humana.

    • James D

      Date: 05/30/2025

      My wife and I were on the give back plan,We recieved our medicare cards in the mail.Then a couple days layer Humana agent tells we dont have that plan and dont get the benifits we told we were

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