Business ProfileforSalon Muse

The date of the transaction was 02/05/2022. I made an appointment to get the keratin smoothing hair treatment service completed on my hair that is naturally curly. On their website the treatment is described as “keratin complex smoothing treatments reduce curl, target weak spots, and reinforce the hair’s structure, helping to repair damage, block humidity, and reduce frizz while leaving hair soft, silky, shiny and smooth. Can last up to 5 months.” My hair was washed, then blow dried and a product that I thought was the keratin treatment was placed in my hair. I sat for 30 minutes and then my hair was blow dried and styled with a flat iron. Once finished I asked the stylist for recommendations on which products to use once the 72 hours was over as the stylist instructed I could not wash or tie up my hair. She recommended products for after care of a Brazilian Blowout but she stated it was the same process and I went with her recommendations since she is the expert. In total I paid $419.20, service, tip, and product cost all included. Once I washed my hair and used the purchased products it was as if the service was never completed since my hair was at the exact same amount of curl as before the service was even done. The stylist had even asked me if I wanted my curls completely out. I took photos and on the website for the company it states that “No refunds or credits for service will be given but our stylist will ensure you are 100% satisfied with your result.” The results for my service were that my hair was left the same exact way as before I had even done my hair. The products provided actually made my hair fallout which I also have photos of. I put a dispute with my bank for $315.20 and the salon is refusing to reimburse me. I only request that amount since I figured I paid for the products and blowdry service that was completed but now I want to be reimbursed fully. I feel like they defrauded me. I want to warn others about this service so they can avoid them.