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Business Profile

Fire and Water Damage Restoration

Purofirst Disaster Service
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

2

Average of 3 Customer Reviews

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Review Details

  • Dennis M

    Date: 08/18/2025

    Thought we were quoted a price but final bill was 3X higher. Obviously NOT happy.

  • Misty T

    Date: 06/17/2025

    Prompt, Accurate, Steadfast, Courteous, and on-point Service! The Right Choice!

  • C M

    Date: 01/23/2025

    I will start by saying they were prompt and had availability which lead me to using their services.
    When providing the service the two men who were in the crawl space broke ductwork in my crawlspace and did not properly repair it before leaving. Had I not heard them arguing about fixing it I would have never known it was them that did it as they never once mentioned it before leaving that day.
    It was 3-4 days later when I began to hear scurrying inside my HVAC. I began to try and find an entry point only to enter my crawl space to find my ductwork laying on the ground.
    I contacted Doug that same night, he apologized and had people out to fix the ductwork the next morning but failed to address the scurrying rodents in the HVAC. After further communication he put me in contact with David J****. After a few days Doug and one of the gentlemen who damaged the ductwork came out to lay traps, look at damage, etc.
    As of today the rodent has not been trapped. It has been stuck on the glue trap and escaped. I contacted to see if there was anything else they could do at which point I was told by Doug that they set traps out of courtesy not obligation and they are not accepting accountability for the rodents they allowed into my home.
    Do not use PuroFirst. They will fix one issue creating a much larger one!

Purofirst Disaster Service is BBB Accredited.

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