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Find a Location

Paul Davis Restoration of Louisville has 1 locations, listed below.

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    Business ProfileforPaul Davis Restoration of Louisville

    Fire and Water Damage Restoration

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    945 S Floyd St, Louisville, KY 40203-2352
    BBB File Opened:
    2/1/1982
    Years in Business:
    48
    Business Started:
    1/1/1976
    Type of Entity:
    Corporation
    Alternate Business Name
    • Paul Davis Systems of Louisville, Inc.
    • Paul Davis Roofing
    Business Management
    • Mr. Charles W. Horn Jr., President/CEO
    • Mr. Eric Powell, Vice President
    Contact Information

    Principal

    • Mr. Charles W. Horn Jr., President/CEO

    Customer Contact

    • Mr. Charles W. Horn Jr., President/CEO
    Additional Contact Information

    Fax Numbers

    • (502) 625-1969
      Other Fax

    Industry Tip

    BBB Tip: Preparing for and recovering from flooding

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/16/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    My house caught fire June 14th 2021 due to someone clipping a wire which sent a surge to find a ground and it found my water heater which started the fire I was not at home. when I got home Paul Davis was already here they said that they will pack and take care of my things that I have no worries they also stated that my house would be completely redone. I had just painted all the rooms in my house before the fire Paul Davis Restoration hired in contractors bidding for the job no one at Paul Davis checked on these workers when I did a walk through My walls were hideous they had somebody else come in and do some more painting I don't understand why I have to paint my walls over again because of the terrible job that was done they are supposed to replace the kitchen sink due to rust and scratches backsplash has not been placed in the bathroom on the bathroom vanity the window in the kitchen has not yet been replaced which my insurance company has paid them for these items and for the contractors that they hired to come in and do the job when I send them a text I get the same response one excuse after another my biggest pet peeve is I have to repaint my walls and before doing that I need to make corrections on the drywall they were paid to do a job and I don't understand why they wouldn't do the corrections that needed to be done before I came back in to my home. I am disabled both of my arms are excruciating in pain I am not looking forward to all the sanding and painting and this I have to do because Paul Davis said they were not going to correct it also they ruined a leather jacket valued at $60 and have not replaced the jacket a three bedrooms had no duct work hooked up to the vents my I called in my heating and air company they took video of the three vents I sent the video to Paul Davis they sent someone out but the bedrooms are still cold it cost me $60 service they have not reimbursed me after stating they would. I hope that you all can help me.
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    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Clayton G

    1 star

    03/11/2023

    We made the mistake of hiring Paul Davis to restore our home after a fire in 2019. Since, we have had problem after problem. Burn spots left in our hardwood floor, plumbing issues resulting in our basement carpet being ruined after they had "fixed it" 3 times, ridiculous looking drywall, and many other corners cut resulting in extremely poor craftsmanship. We found out the general contractor our project manager had hired was cutting corners and not purchasing the home details we selected in order to make up money he had lost from legal issues involving a different job. We have had to contact them to come out at least once a year to try to get repairs made to their work, and each time they do not finish what they started. We were working with a VP named Eric, and then the workers stopped showing up. When we reached back out, Eric said he was no longer with Paul Davis and referred us to someone else. After contacting her, she eventually stopped responding and once again our plumbing is leaking in our basement. We've called and left a Google review but all we get is a BS lie of a response saying they will follow up but they don't.

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