Business ProfileforOnPoint Warranty Solutions LLC

I purchased furniture from *** ********* on 11/17/23 with a 5-year warranty stated it was ******** ******** which i have now come to realize the company is On Point Warranty. I started trying to get help with stains on my furniture in January (which are covered by my warranty) to which initially for over 3 weeks ******** could not "find" my warranty even with my proof of purchase. Once it was found - they finally accepted my case in February. I finally got a technician scheduled to which that appointment was cancelled & rescheduled 3 times! I'm now in mid-April - still with stained furniture to which I have requested please just REPLACE IT since you can't get someone to come try to "repair it" per the warranty. They assigned a new company who contacted me yesterday, 4/11/24. They offered me 1` date in April (a Sunday) of which I will be out of town. So the next date is May 18! They are in my area ONCE A MONTH! I am completely exhausted and nobody told me upfront it would take 5+ months with a WARRANTY to get a resolution. This company is awful to deal with. At this point I just want my furniture replaced as I do not see it being repaired. Had I known this upfront I probably would have not purchased from *** nor from "********". *** has lied to me as well as ********/OnPoint & NOBODY calls me like they ALL PROMISE!!! within 2-3 days I am told. I have yet to get a callback from anyone i have spoken to! All I get is emails. I am DONE!