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Business Profile

Credit Card Processing Services

Payment Alliance International, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Card Processing Services.

Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    $382.25 atm withdrawal nothing dispensed 0$ came out bank denied my claims after I disputed.

  • Initial Complaint

    Date:03/03/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There was a transaction for ATM withdrawl but no funds were withdrawn on that day. This is a fradulant charge on my checking account with ******* ***.

    Business Response

    Date: 03/24/2025

    I emailed customer letting them know procedure to follow. 

     

    Customer’s Statement of the Problem:
    There was a transaction for ATM withdrawl but no funds were withdrawn on that day. This is a fradulant charge on my checking account with ******* ****

    Hello,
    Received complaint from BBB on
    atm transaction. In order to get a refund, the process is called a Regulation E
    Claim. This needs to be filed with your Financial Institution asap to get the
    process started for getting refunded. I apologize for the inconvenience this
    may have caused.

  • Initial Complaint

    Date:01/14/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/11/25 the payment Alliance International Inc some how took $45.25 from my cash app card while I and my card was home, when I checked it said my money went to a ATM company under the name of Pai ISO as I do use ATM machines at the time of this I was home in my bed and my card in my possession I would appreciate if you would look into this for me Asap as I am a senior on a budget.

    Business Response

    Date: 01/15/2025

    I emailed the customer about what steps she will need to take. 

    Hello,
    I’m reaching out to
    you about a complaint you filed with BBB see below. This would be something you
    would have to get with Cash APP and file a Fraudulent Charge and or contact
    your local Police Department. These are the procedures you will need to follow to
    possibly get your money refunded. I apologize for the inconvenience and hope
    you can get this resolved as soon as possible.

    Thank you  

     

     

  • Initial Complaint

    Date:01/08/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the atm at ******* **** *********** ** ********* ** ***** and it said $3 fee so it should have been $503 agreed when I got the receipt it said $508.75. That’s $5.75 more. When going back through bank statements we found past transactions at that Atm that were more than the $3.00 fee.

    Business Response

    Date: 01/08/2025

    Complaint form
    customer.
    I went to the atm at ******* **** *********** ** ********* ** *****
    and it said $3 fee so it should have been $503 agreed when I got the receipt it
    said $508.75. That’s $5.75 more. When going back through bank statements we
    found past transactions at that Atm that were more than the $3.00 fee.

    This
    atm has a $3.00 Flat Rate Surcharge plus 1.75% after 200.00 withdrawal so this
    is why you are getting the additional Charges on top of the 3.00 fee. 

    SENT TTHIS EMAIL TO THE CUSTOMER AND THE OWNER OF THE ATM. ********** JUST PROCESSES THE TRANSACTIONS

    Customer Answer

    Date: 01/08/2025



    Better Business Bureau:



    I spoke to the business and we resolved the matter. We appreciate the quick response.



    Sincerely,



    *** ******** 

    ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

  • Initial Complaint

    Date:12/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Used the atm didn’t get the money from stm but came out my account

    Business Response

    Date: 12/30/2024

    Hello,
    Following up on
    complaint from BBB. This is something that you need to call your financial
    institution and file a Regulation E Claim. This is the procedure when shorted
    at an atm machine. Federal Law States this is the policy.

    Used the atm didn’t get the money from atm but came out my account

    Thank
    you

  • Initial Complaint

    Date:08/20/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used one of their ATM's in Montpelier, Ohio (That was my first mistake). The machine read, '$2.50' to use it and for every transaction. That's fine. I use the machine for 1 transaction and check my statement the next day and I have charges for $2.50, $2.50, and $3.24 for a total of $8.24 just to use the damn machine.

    I'll probably never get my extra $5.74 back but if nothing else, beware, don't use their machines because you will get scammed too.

    Business Response

    Date: 09/09/2024

    I tried calling the number listed and there is no email. But sounds like atm had a percent surcharge not just a Flat rate. But hard to tell I have no idea of what atm was used. We have over 250,000 atms we process throughout the United States. 

  • Initial Complaint

    Date:08/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cash app keeps allowing money to be withdrawn without authorization and says contact merchant but there is no merchant. It has to be a employee

    Business Response

    Date: 08/13/2024

    I emailed the customer tried calling but no answer.

    Hello,
    See complaint

    Cash
    app keeps allowing money to be withdrawn without authorization and says contact
    merchant but there is no merchant. It has to be a employee

    In order to get this
    refunded back to you, reach out to cash app and speak with a compliance officer
    and let them know you need to file a Regulation E Claim this is Federal Law
    when shorted at an atm. If someone is using your card without authorization you
    would also have to dispute this with cash app and also file a police report. I
    hope this helps with your situation.

    Thank you 

  • Initial Complaint

    Date:07/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    HIDDEN FEES at PAI ISO ATM.
    They charged an extra $2.50
    In addition to the $3.00 foreign ATM charge that I was informed of!!
    Total of $5.50 charged to withdraw $20.00!
    Scammers!

    Business Response

    Date: 07/30/2024

    Spoke with ***** and explained to her how the foreign fees work on atms that are out of network with the financial institution. The bank will charge an additional fee which is called a foreign fee. 

    She was going to get with her bank on this transaction. 

    Customer Answer

    Date: 07/30/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** ***** 

    ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

  • Initial Complaint

    Date:07/08/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an atm charge on 7/6 from *** *** *** *n Brighton beach, NY for 41.75. I did not use my card here, nor did anyone have access to my card at this time, and the card is still in my possession so was never lost or stolen.

    Business Response

    Date: 08/05/2024

    I emailed the customer letting them know procedure to follow. 

    Sent to **********************

    Hello,

    I received your
    message from BBB concerning your issue below. This would be something you would
    have to dispute with your bank and speak to a compliance officer. Also, if you
    feel this is a fraudulent charge I highly recommend you file a police report as
    well.

    I hope this
    helps.

    Thank you 

     

     

  • Initial Complaint

    Date:07/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My bank was hit with a fraudulent atm charge all it says is “ATM AT PAI” they checked my balance then withdrew the money without having my physical card and wanna know how that was done and if I can get video or something

Payment Alliance International, Inc. is NOT a BBB Accredited Business.

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