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          Todd's Place Express Car Wash has 1 locations, listed below.

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            Business ProfileforTodd's Place Express Car Wash

            Car Wash

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            12403 Shelbyville Rd, Louisville, KY 40243
            BBB File Opened:
            11/8/2022
            Business Management
            • Todd Grace, Owner
            Contact Information

            Principal

            • Todd Grace, Owner

            Customer Contact

            • Todd Grace, Owner
            Additional Contact Information

            Email Addresses

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/09/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased the $20 subscription to this car wash and used it for two months. My car was totalled back in late July early August, I had reached out to **** personally to cancel my subscription. Seeing as I no longer have the vehicle, **** expressed to me if I sent my info with my name and address It would be canceled. He has now charged me 4 times since August for the subscription and I've reached out, including my husband to cancel the subscription. We have even sent him screenshots to show him that we've sent our information more than once now. The first time I reached out he claimed I had to call before 7 days in advance to cancel my subscription which i figured was fair and took the loss. I made sure that i reached out before the 7 days the next month to cancel. Everytime he claims he is canceling it or uses the excuse we needed to send the info to another number. It is now $80 we've lost for his refusal to cancel the subscription. He will not give us a refund and now is not answering our calls or text. I've seen other Google reviews claiming that he has done this to others and is refusing to cancel or refund money. I have both numbers he has provided and a screen shot of his text I do not have the phone records for the first time I called but I can reach out to my cell phone company to get it.
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            Customer Reviews

            0 Customer Reviews

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