Business ProfileforKavanaugh's Complete Car Care Co.

I took my car to Kavaugh's not once, but twice for a free estimate for minor body work and a paint job. It was estimated by an employee and the second time by *****, the owner. They typed up an estimate and I made an appointment to bring the car in the first week of March 2023. I called one week before the appointment to make sure we were still on for the repairs. The lady on the phone said yes, bring it in. About an hour later, she called me back and said not to bring it in and in fact it would be 3 more weeks before they could do the work. I called again before the second appointment and she said bring it in. I left the car with Kavanugh's on March 24, 2023 with the understanding work would start on Monday. I was told they would work on my car 4 hours per day and it should be completed in 2 1/2 weeks. I signed the agreed upon estimate and left my keys. I rented a car the next day which cost $311 per week. On Thursday March 30th, I called Kavanaugh's to see how things were going. I had three different people tell me three different things as to why my car had not been worked on. Finally, I talked to ***** the owner who said he was understaffed and that a new estimate had been written and that I needed to come in so he could show me why the estimate changed. I also told him I had rented a car (wasting $311). He told me they tried to rub off some touch up spray paint to get the car back to it's original paint underneath. It did not work and they tried to sand it by hand which has now made my car look worse than ever! Not one dent or ding had been repaired. THEY NEVER CALLED me during the that last week of March to tell me there was any issue. Had I not called on March 30th, it would have sat there longer without anything be done. I told ***** I could not do business with someone like him and it was not mu problem he was understaffed. I went to Kavanaugh's immediately to pick up my car. I told ***** he should reimburse for rental and he said no.