Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid $3000 for our son to take his ****** ****** to Murphy’s Customs. He has used this shop for 12 years and sent others there as well. They replaced a timing chain and other things. The car only ran for a few weeks before breaking down when he was taking his sons to school.A tow truck took it there and after SEVEN weeks and hardly NO contact we decided to go over and pick it up with another TOW to a local mechanic. It now needs a motor and our son is out of the $3000 we paid for a job done. It is our word against him and I can’t believe he is not standing behind his quality of work. He knows what happened! We just asked fur the money for the work. We could be asking for a motor.

  

  Business Response

  Date: 04/06/2023

  Vehicle was towed in, customer states engine had been making some rattling noises for a few days then shut down, we checked vehicle out and found it was 4 quarts low on engine oil. I contacted the customer and explained that the engine was low on oil and in return had lost oil pressure that supplies the timing chain tensioner that we had installed a few months before, the best we could tell is the engine had been consuming oil for some time due to high mileage and wear on internal components and we recommended replacing engine. Customer agreed and we kept in contact as we wasn't finding a low mileage used engine that I would recommend selling and installing, customer and his dad had come by and picked vehicle up to take for a second opinion then returned a couple weeks later and asked if I could make contact with other shop for explanation, customer, his dad and I made contact by phone, other shop had determined and explained the same findings as ours, customer and dad agreed and left, a couple weeks later the dad had called and asked if I was standing behind my work I stated I always stand behind my work as I am backed by a 2 year parts and labor warranty but unfortunately the problem has nothing to do with the work that was performed a few months prior.